Subject: Recruit, Inspire & Retain, April, 2001
A FREE eZINE FROM TRAINING SYSTEMS, INC.
RECRUIT, INSPIRE & RETAIN
April, 2001
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COOL INFO CONTAINED IN THIS ISSUE:
"Audition" Candidates * If We Learned from Dogs, We’d
Know Stuff Like... * Resources to Help You Improve *
Cool Calls * The Words We Use Serve as Labels * Learning
From Stories * Would Your Employees Answer "Yes"? *
Places to Go, Things to Do
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COOL RECRUITING TIPS
Support Technologies, Inc. "Auditions" Candidates
They actually "try out" candidates. The process starts
after phone, resume, and reference pre-screening
determines they’re "finalists". The candidate comes into
the company and:
1. Meets with CEO
2. Meets sales staff
3. Meets marketing staff
4. Has discussions with finance staff
5. Lunches with members of management team
6. Discusses operations with Help Desk stuff
7. Learns corporate culture with HR staff
8. Participates in management meeting
9. Meets with CEO
Support Technologies, Inc. has 150 employees and is a
Help Desk services provider based in Atlanta.
Get more tips on recruiting great employees at
http://www.trainingsys.com and then click on RECRUIT
TIPS.
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Have a recruitment, inspiration, training, or retention
idea or question? Send e-mail to
rir@trainingsys.com
and we’ll post your idea or question (and the answer) in
Answers & Ideas on Recruiting, Inspiring, Training, &
Retaining Great Employees at
http://www.trainingsys.com
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WHO’S WEARING FUN METERS?
A long time reader of this e-zine, Jeff at Starcon
received one recently and said, "So, that’s what a Fun
Meter is!"
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!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
QUOTES FROM OUR POSTERS!
IF WE LEARNED FROM DOGS, WE’D KNOW STUFF LIKE...
When loved ones come home, always run to greet them.
Never pass up the opportunity to go for a joyride.
Allow the experience of fresh air and the wind in your
face to be pure ecstasy.
When it’s in your best interest – practice obedience.
Let others know when they’ve invaded your territory.
Take naps and stretch before rising.
Run, romp, and play daily.
Thrive on attention and let people touch you.
Avoid biting, when a simple growl will do.
On warm days, stop to lie on your back on the grass.
On hot days, drink lots of water and lie under a shady
tree.
When you’re happy, dance around and wag your entire
body.
No matter how often you’re scolded, don’t buy into the
guilt thing and pout...run right back and make friends.
Delight in the simple joy of a long walk.
Eat with gusto and enthusiasm. Stop when you’ve had
enough.
Be loyal.
Never pretend to be something you’re not.
If what you want lies buried, dig until you find it.
When someone is having a bad day, be silent, sit close
by and nuzzle them gently.
 

BUY PACKS of inspirational posters at
http://www2.mailordercentral.com/trainerswarehouse/, do
a Product Search for POSTERS, then look for Training
Room Posters (30/pack).
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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IDEAS TO INSPIRE
The Words We Use Serve as Labels
Labels lock us in. If you label your situation as
"horrible" or "intolerable", that’s how you will think
of it.
* To avoid being trapped by our labels – and to find
ways to awaken our spirits at work – be aware of the
risks that accompany the words we use and revise your
wording.
"Corporations pollute". No - people in the corporations
who make the decisions and who carry out the acts of
pollution do.
"Organizations downsize, fire, or hire". No - executives
who make the decision and managers who carry out the
acts do.
Words represent perceptions, not reality per se: when we
talk about something, we can only interpret it from our
own perspective.
* Admit that our perspectives are limited and invite
other perspectives. Even then, our collective
perspective can’t know it all.
Words have different meanings to different people: years
ago, a philosophy professor of mine drew a circle in the
center of the chalk board and wrote the word
"phenomenon" in the circle. Around the circle he placed
such words as philosopher, religionist, scientist, poet,
and homemaker. He then showed how each would view and
explain the phenomenon from his or her given
perspective, different from, possibly conflicting with,
and perhaps blind to each of the others. Such
conflicting interpretations can cause miscommunication
and, even worse, anger and violence.
* Anticipate that people may have a different meaning, a
different agenda, a different priority for the same
term.
Thanks, Jim Evers, Evers & Associates, for great
perspective!
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HAS THE BIBLE HELPED YOU IN RECRUITING, INSPIRING, &
RETAINING EMPLOYEES?
If you missed responding in a previous issue and want to
be part of the upcoming book on working with staff using
the Bible as your guide, give us your ideas at
http://trainingsys.com/booksurvey.htm
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YOUR COMPANY’S GOOD - WANT TO MAKE IT BETTER?
Resources to Help You
Recruit, Inspire & Retain Employees
CourseBuilder: Software templates & customizable
learning methods help you design effective accelerated
learning style courses fast! If you loved the ideas in
Creating Highly Interactive Training Quickly &
Effectively, you love the speed of designing with this
software. Free 30 day use of the software. Call 800-469-3560.
Winning the Talent Wars, by Bruce Tulgan
How to manage and compete in the high-tech, high-speed,
knowledge-based, superfluid economy. Learn how to win!
Call 800-469-3560 to start winning.
Christian Employment Resource,
http://www.christianemployment.com
http://www.americanfootballmonthly.com
Trade magazine for football coaches, but contains great
info for understanding coaching trends, both on and off
the field.
http://www.Igotlaidoff.com
Connects job seekers with recruiters.
Cherubs -N- Chocolate
candy bars with your message on the label. Over 100
designs. Great as training prizes and off-the-cuff thank
you’s to employees! 888-628-3196
The Calendar Bar
A great place for your inspirational messages to
employees. A mini calendar, schedule, address book, to-do list, and sits on your employees toolbar. Your
company message and dates to remember rotate on screen
between the users daily schedule.
http://www.humware.com
Creating Highly Interactive Training Quickly &
Effectively, by Carolyn B. Thompson
Gives you the step-by-step process for putting together
group and self-study training of all kinds with all the
methods you need! Full of examples illustrating how each
piece should look, and photos of actual training,
materials & screens. Call 800-469-3560 or visit
http://www.trainingsys.com to order.
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COOL CALLS
"I went to a lot of CMA HR sessions and yours was the
best - loved the enthusiasm!"
Thanks, we learned a lot too! Kristy Giardinelli, Lake
Community Church.
"My customer was about to terminate their contract with
our janitorial firm, but kept us on when they heard we
were working with Training Systems to structure our
training to fix poor performance."
Congrats! Michael Ross, Ameriserv
"Jim was a great facilitator! He really helped us learn
the exercises to maintain a positive outcome. I even
learned and didn’t think I would"
We’re so glad you did, Michell Capputo, University of
St. Francis.
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NEED SPECIFIC INFORMATION FROM A PAST ISSUE? You can
CHECK ARCHIVES by keyword at our Web site,
http://www.trainingsys.com/rir/search.html
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TRAIN SO THEY’LL LEARN
Learning From Stories
Everybody loves a good story and employees are no
exception. The age-old tradition of storytelling is
experiencing a revival and increasing number of
companies are using it to help people learn about the
company, a particular job, or a new procedure.
In most organizations, these things are taught using
dense manuals. Most employees don’t make it through
them, let alone remember what’s in them. Stories get
across knowledge and procedures in a way that employees
will not only understand, but remember.
"Storytelling is a fun, friendly form of communication,"
says David Armstrong, author of Managing by Storying
Around.
And that's not all it does. According to Rick Stone (StoryWork Institute), stories provide behavioral models
on how employees should act in certain situations. Noel Tichy's book, The Leadership Engine, advocates that the
best tool in the leaders arsenal is storytelling.
Stories carry lessons and send messages.
At its simplest, storytelling is the oldest form of
communication. It has the ability to touch human emotion and move people. As Armstrong says in his book, "All
cultures, all ages, all genders, all races, all
disabilities, all levels of experience, all levels of
education and all businesses yesterday, today and
tomorrow believe and enjoy storytelling."
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Tips for Writing Your Own Stories ……
* Identify heroic action in your organization where
people made a difference.
* Think of stories that illustrate your core values,
mission and policies.
* Find out who the storytellers in your organization are
and get them to help you.
* Expect resistance. Some employees may think it's a
strange concept, until they've read/heard a few stories
and get hooked.
* Keep stories short.
* Use employees' names. They enjoy recognition and are
motivated by it.
* Use existing stories - get Tales for Trainers,
Margaret Parkin.
adapted from and article at
http://www.businesscafeonline.com
Get more tips on helping great employees learn at
http://www.trainingsys.com, click TRAIN TIPS.
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RETAIN THE BEST
Would Your Employees Answer "Yes"?
According to The Gallup Organization, you can contain
turnover problems if your employees say "Yes!" to these
questions:
{ } I know what’s expected of me.
{ } I have all the resources I need to do my job right.
{ } I get to do what I do best every day.
{ } Someone has praised/recognized me this week.
{ } My supervisors seem to care about me as a person.
{ } My opinion seems to count.
{ } Our mission makes me feel that what I do matters.
{ } Someone encourages my development.
{ } Doing quality work is important to my co-workers.
{ } I have someone I consider a best friend at work.
{ } I’ve discussed my progress with someone at work
during the last six months.
{ } I’ve had opportunities to learn and grow on the job.
used with permission of our dear friend, Chuck Niles, HR
Professional extraordinaire, The Human Resource
Department
Get more tips on retaining great employees by clicking
http://www.trainingsys.com and clicking RETAIN TIPS.
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PLACES TO GO, THINGS TO DO
April 8-12, 2001
ISPI Conference, San Francisco, CA. Carolyn B. Thompson,
President of Training Systems, Inc., is facilitating 3
sessions on interactive training, and Lynn Hauser (TS
Associate) is attending, too. 202-408-7969,
http://www.ispi.org.
April 9-11, 2001
Dave Meier’s 3-Day Accelerated Learning Training Methods
Workshop, Dallas, TX,
http://www.alcenter.com
April 28-May 2
International Federation of Training & Development
Organizations Ltd. Conference, Londrina, Brazil,
http://www.iftdo.org
April 30-May 1
Strategic IT Staffing Conference & Exposition, Hilton,
Chicago, IL,
http://www.imgevents.com/itstaff
April 30-May 2
Dave Meier’s 3-Day Accelerated Learning Training Methods
Workshop, Atlanta, GA,
http://www.alcenter.com
April 30-May 2
Costing, Monitoring and Managing Employee Turnover:
Winning Strategies for Turning High Turnover into High
Retention, Sunburst Resort Hotel, Scottsdale, AZ.
http://www.iqpc.com
May 3, 2001
NATIONAL DAY OF PRAYER
In its 50th government-proclaimed year. The theme is
"One Nation Under God", based on Psalm 33:12, which
states "Blessed is the nation whose God is the Lord."
June 1-6, 2001
ASTD Expand Your Global Reach International Conference &
Exposition, Orlando, Florida,
http://www.astd.org
June 10-13, 2001
17th Annual Training Directors’ Forum, Hyatt Regency Lake Las Vegas Resort, Las Vegas, NV,
http://www.trainingdirectorsforum.com
June 10-14, 2001
Global Corporate University Week, Hotel Intercontinental
Geneve, Geneva, Switzerland,
http://www.cuweek.com
June 24-27, 2001
Society for Human Resource Management (SHRM), San
Francisco Convention Center, San Francisco, CA,
http://www.shrm.org
June 25-26, 2001
The Learning Resources Network Learning Online 2001
Conference, Minneapolis, MN,
http://www.lern.org
June 25-July 1, 2001
APT XIV International Conference: A Type Odyssey,
Marriott City Center, Minneapolis, MN,
http://www.aptcentral.org
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Copyright 2001 TRAINING SYSTEMS, INC. All rights
reserved.
**FORWARD RECRUIT, INSPIRE & RETAIN TO OTHERS
Remember, you can get issues you missed at our Web site
http://www.trainingsys.com/rir.
**ARTICLE REPRINTS FOR RECRUIT, INSPIRE & RETAIN
An ideal way to introduce new ideas or stimulate
learning with the employees in your organization.
Article reprints can also serve as a powerful
promotional or sales tool - include them with your
brochures, newsletters & media kits. For complete
information on article reprints or copyright permission,
call 1-800-469-3560 or e-mail to
rir@trainingsys.com
**YOU HAVE UNIQUE, VALUABLE KNOWLEDGE FOR OTHERS
We’d love to print your articles on recruiting,
inspiring, training and retaining employees. We
reprinted an article from RainMaker Thinking and they
thanked us, saying, "We’re very excited that we’re going
to be reprinted in this cool publication!" Thanks
RainMaker for the compliment. E-mail your article to
mail to
rir@trainingsys.com.
**We’ll be back next month with more great tips, ideas,
success stories, and information to help you recruit,
inspire, train, & retain great employees!
**Visit us at
http://www.trainingsys.com soon!
 

 

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