A FREE eZINE FROM TRAINING SYSTEMS, INC.

RECRUIT, INSPIRE & RETAIN
May, 2001

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COOL INFO CONTAINED IN THIS ISSUE:
Create a Broad Network of Talent * Who's Wearing Fun
Meters? * The Positive Side to Being Stuck in Traffic *
Running Without Getting Weary * Resources to Help You
Improve * Cool Calls * How Training Systems Uses a
Variety of Learning Methods * Gizmos for Performance
Improvement * Places to Go, Things to Do
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COOL RECRUITING TIPS
Bruce Tulgan's "Winning the Talent Wars" has great ideas
again!

Create a Broad Network of Talent
Many geographically diffuse organizations have, in
recent years, created internal employee databases to
enable managers in one location to utilize the
organization's employees regardless of geography. Add
another killer solution - a huge talent database indexed by skill and performance ability and linked with
up-to-date contact information-including a wide range of
individuals and firms. Consider independent contractors,
temps, consultants, part-timers, flex-timers,
some-timers, telecommuters, outside firms, former
employees, and job applicants who receive but don't
accept offers.

Build Your Own Reserve Army
Your best former employees can quickly become backbones
of your fluid staffing strategy. They already know how
to do business in your organization. You've already
helped them learn their jobs. They already know you and
many of your colleagues, and plenty of your vendors and
customers. Even though you'll have to fill them in on
some new developments when they come back, they'll still
get up to speed much more quickly than a brand-new
employee. Of course, in many organizations, this will
require an overhaul of your approach to departing
employees: No longer can you treat those who leave as
disloyal job-hoppers. Treat them instead as your reserve
army.

Outsource Everything You Possibly Can
If you're not great at it--whatever it is-stop doing it,
or else outsource it to a vendor that is truly great.
The financial reason is diversification of risk and
cost. But there is a much more important reason:
Diversification of excellence. You can only be truly
great at just so many things. So you must also become
known for integrating the core competencies of other
truly great vendors into your day-to-day work process
and ultimately into your final products and services.

Adapted reprint appears courtesy of Bruce Tulgan,
founder of RainmakerThinking, Inc. and author of
"Winning the Talent Wars" (W.W. Norton). Call 800-469-3560 to start winning!

Get more tips on recruiting great employees at
http://www.trainingsys.com and then click on RECRUIT TIPS.
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Have a recruitment, inspiration, training, or retention
idea or question? Send e-mail to
rir@trainingsys.com
and we'll post your idea or question (and the answer) in
Answers & Ideas on Recruiting, Inspiring, Training, &
Retaining Great Employees at 
http://www.trainingsys.com

*****************
WHO'S WEARING FUN METERS?

....someone at Continental was, because a co-worker
called and asked how they could get more!

....a really lot of people at the International Society for Performance Improvement Conference in April!

....the best front of house customer service guy we've
ever met at the Marriott in San Francisco!

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!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
QUOTES FROM OUR POSTERS!

The Positive Side to Being Stuck in Traffic
*When the radio traffic copter describes the jam, you
can shout, "That's me!"
*You won't get pulled over for speeding.
*You're ahead of the guy in your rear-view mirror.
*Bugs won't splatter on your windshield.
*You can take your time to really enjoy the potholes.
*Because your taxes paid for the road, you might as well
spend as much time on it as possible.
*You don't have to worry about motion sickness.
*You can have a leisurely phone conversation without
driving out of your calling area.
*You can spend quality time with yourself.
source: Craig Boldman & Pete Matthews, authors of "Every
Excuse in the Book: 714 Ways to Say 'It's Not My
Fault!'"

************

Cicero, the great Roman orator and philosopher, believed
that the Six Most Drastic Mistakes made by men during
the course of their lives are:
1. The delusion that individual advancement is made by
crushing others.
2. The tendency to worry about things that cannot be
changed or corrected.
3. Refusing to set aside trivial preferences.
4. Insisting that a thing is impossible because we can
not do it ourselves.
5. Neglecting development and refinement of the mind,
and not acquiring the habit of reading and study.
5. Attempting to compel others to believe and live as we
do.

BUY PACKS of inspirational posters at
http://www2.mailordercentral.com/trainerswarehouse/, do
a Product Search for POSTERS, then look for Training
Room Posters (30/pack).
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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IDEAS TO INSPIRE

Running Without Getting Weary
Balance comes from feeling that one is a gift, possesses
gifts, and has an opportunity to share those gifts. A
company with high purpose and an integrity ethic can generate
that feeling. It cannot create integrated lives
but, whether it's old or new, large or small, it can
provide the environment that allows individuals to find
it for themselves. In turn, it can generate greater
organizational effectiveness. As WorkLife's Sam Lombardo
says, "People who have good relationships and meaning in
their work can run and not get weary."

Excerpted from
Life@Work Magazine, by Perry Pascarella,
author of "Christ-Centered Leadershop (Prima
Publishing).

*****************

Recognition Cool Idea

A card game that can be used on its own or as part of a
"Talent Retention" strategy session. The cards have
everything from "Chance for Telecommuting" and "Get a
Powerful Mentor" to "Higher Bonuses and Incentives" and
"More Paid Time Off". While some of these items may not
immediately seem related to recognition, it's important
to remember that recognition is in the eye of the
beholder.

Yet Another Cool One:
Nominate a co-worker for the Avery Great Results
Achievement Award. The award will be given to 10 office
professionals who exemplify outstanding qualities such
as leadership, creativity, mentoring and humanitarian
outreach. The winners (along with their nominators) will
be flown to L.A. for a celebrity-hosted awards gala. One
Grand Prize winner will be announced at the event, and
both that winner and their nominator will receive
$10,000! Get details at
http://www.avery.com/awards

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YOUR COMPANY'S GOOD - WANT TO MAKE IT BETTER?
Resources to Help You
Recruit, Inspire & Retain Employees

"Interactive Self-Study" CD-ROM
Packed with self-evaluations, real-world scenarios,
expert commentary, and light-hearted humor that are sure
to increase efficiency! A few topics: Conflict
Management, Team Problem Solving, Calming Upset
Customers, Effective Meeting Skills, Successful
Negotiation, and many more. Call 800-469-3560/
e-mail to:
TSI@trainingsys.com for a complete list and to get a
free sampler CD.

HRTools.com
Everything you need to find, develop, and manage
employees. Write job descriptions, post job openings,
get salary data, take free training courses, manage employee information. Visit
http://www.hrtools.com.

Descriptions Now
This software is the fastest way to define jobs and hire
more effectively. Choose from thousands of jobs, then
answer relevant questions about qualifications, physical
demands, supervisory responsibility, performance
competencies, and work environment. The software uses
your job definition to write and place job ads, and
create job-specific questions for the interview. Call
800-727-1133.

TrackEngine
Will e-mail you when new content appears online about
companies or people you specify, will screen out
irrelevant info turned up in a typical search, and much
more. Just go to
http://www.trackengine.com and drag
their button onto your toolbar to get started.

The Coach's Calendar
More than just a wall calendar. It's a monthly plan to
implement what great coaches do. This "intelligent"
calendar maps out the most successful coaching tips and
activities to drive success throughout the year.
Includes weekly team-building activities. Call 800-410-2677.

Massachusetts Institute of Technology Courses
Over the next ten years, nearly all materials for its
courses will be free at
http://web.mit.edu/newsoffice/nr/2001/ocw.html

InformaStream
For a monthly fee, they provide the software allowing
anyone to author and distribute media-rich e-Learning,
servers capable of delivering streaming e-Learning,
video capture card, free tech support 24/7. To receive a
"Stream-For-Free" kit, call 866-InfoStream or visit
http://www.informasystems.com

CourseBuilder
Software templates & customizable learning methods help
you design effective accelerated learning courses fast!
If you loved the ideas in "Creating Highly Interactive
Training Quickly & Effectively", you'll love the speed
of designing with this software. Free 30 day use of the
software. Call 800-469-3560.

Winning the Talent Wars, by Bruce Tulgan
How to manage and compete in the high-tech, high-speed,
knowledge-based, superfluid economy. Learn how to win!
Call 800-469-3560 to start winning.

Creating Highly Interactive Training Quickly &
Effectively, by Carolyn B. Thompson
Gives you the step-by-step process for putting together
group and self-study training of all kinds with all the
methods you need! Full of examples illustrating how each
piece should look, and photos of actual training,
materials & screens. Call 800-469-3560 or visit
http://www.trainingsys.com to order.

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COOL CALLS

*Sister of international client who bought a $10 product
called when in the U.S. She wanted to pay his invoice
with a wire transfer and we suggested other NO cost
methods. She writes: "Dear Carolyn, Enclosed $20 - hope
it makes it. Thank you so much for your help - your
customer service is fantastic."

*After 50 people had fun learning how to create learning
that people retain, they commented:
~"Fascinating. It helped me rethink my approach to
development and training."
~"Excellent presentation. Modeled everything that was
discussed. Lots of tips and ideas."
~"First time I've heard/seen this presented so
concretely and demonstrated. Lavish list of ideas - good
ones. I've learned a LOT and will implement."
~"So many things I can implement - loved it! The
flowchart is great - I intend to implement. Thanks!"

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NEED SPECIFIC INFORMATION FROM A PAST ISSUE? You can
SEARCH ARCHIVES by keyword at our Web site,
http://www.trainingsys.com/rir/search.html

>>>>>>>>>>>>>>>>>>>>>>>>>>
HOW TRAINING SYSTEMS USES A VARIETY OF LEARNING METHODS

Most group and self-study training includes a variety of people and therefore a variety of ways they learn. Because of that mixture, we use a variety of participative learning methods to meet their needs:

Application Projects
Articles & Books
Audio Tapes (music and speaking)
Book Groups
Brainstorming
Buddy Meetings
Case Studies
Challenge Courses
Charts, Graphs, Posters
Concept Interference Lecture
Demonstrations
Expert Call In Lecture
Field Trips
Games
Ice Breakers
Job Aids
Lecture in a Fish Bowl
Magic Tricks
Mentoring
Newsletter
Ongoing Learning
Overheads
Post Work
Props
Real Time Video Tutorial Lecture
Reference Manual
Role Plays
Screen Shows
Self-Analysis, Reflection
Self Study
Sharing Best Practices
Stimulation
Slides
Study Groups
Team Quiz Lecture
T.V. & Video Tape
Voice Mail/E-Mail
WBT/CBT
Working Session

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TRAIN SO THEY'LL LEARN

Gizmos for Performance Improvement
(heard at ISPI Conference from Evan D. Williams)
1) MP3 Audio
* Download audio books & speeches from the Internet
* Create your own corporate news programs
* Hands-free audio instruction and tours
www.mp3.com, www.rioport.com

2) C-Pen
* Scanning existing print materials to convert to word
processing
* Keep notes, addresses, etc.
* Translations and definitions
www.cpen.com

3) PDA
* Calendar and contacts organizer
* Portable documentation and training
* Wireless web browsing and email
* Beam info among PDA5
www.palmgear.com, www.handspring.com

4) PDA with plug-in digital camera
* Visual documentation of processes and products
* Beam, upload or email photos
* Keep notes with digital photos
www.palmgear.com

5) GPS
* Maps locations
* Provides road directions
* Some plug into PDAs
* Gives distances and best routes
www.palmgear.com, www.geodiscovery.com

6) WAP-Enabled cell phone
* Wirelessly browse web and email
* Address and call management
* Senses location and provides custom info
www. handspring.com,
www.samsung.com,
www. kyocera .com

7) Digital audio recorder
* Captures interviews and speeches
* Send audio via email
* Create audio instruction and news programs
www.palmgear.com

8) Webcam
* Conduct video conferences and training online
* Surveillance
www.computershopper.zdnet.com

9) Digital tablet
* Keyboardless computing
* Good for on-the-job training and documentation
www.optimizemobile.com

10) Wearable computers
* Store and transmit audio and dictate email
* Cell phone with video (Dick Tracy)
* Identification badge and geographic tracking
* Hands-free repair guides
* Projection into eyeglasses
www.wearablecomputers.com, www.timex.com

Get more tips on helping great employees learn at
http://www.trainingsys.com, click TRAIN TIPS.
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RETAIN THE BEST

What If You Retained People By "Letting Them Go"?
1. Giving employees time off to volunteer gives them and
your organization:
* new contacts with community, government & other
business leaders
* community work in the employees' skill set
* PR for your organization
* employee feels great about themselves & your
organization

2. Where to start:
SHORT TERM - local United Way can put you in touch with
thousands of community agencies needing volunteers for
one day or a day here & there.

A FEW WEEKS - Global Volunteers offers volunteers
opportunities around the globe (for example: literary
tutoring, work in schools, environmental labor, work
with sr. citizens, painting/other maintenance of
buildings, help small business startups). Call Jules Michaels at 800-487-1074 #6108/e-mail to:
michaels@globalvolunteers.org

Get more tips on retaining great employees by clicking
http://www.trainingsys.com and clicking RETAIN TIPS.

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PLACES TO GO, THINGS TO DO

June 1-6, 2001
ASTD Expand Your Global Reach International Conference &
Exposition, Orlando, Florida,
http://www.astd.org

June 10-13, 2001
17th Annual Training Directors' Forum, Hyatt Regency Lake
Las Vegas Resort, Las Vegas, NV,
http://www.trainingdirectorsforum.com

June 10-14, 2001
Global Corporate University Week, Hotel Intercontinental
Geneve, Geneva, Switzerland,
http://www.cuweek.com

June 24-27, 2001
Society for Human Resource Management (SHRM), San
Francisco Convention Center, San Francisco, CA,
http://www.shrm.org

June 25-26, 2001
The Learning Resources Network Learning Online 2001
Conference, Minneapolis, MN,
http://www.lern.org

June 25-July 1, 2001
APT XIV International Conference: A Type Odyssey,
Marriott City Center, Minneapolis, MN,
http://www.aptcentral.org

July 7-10, 2001
National Speakers Association (NSA) Conference, Wyndham
Anatole Hotel, Dallas, TX,
http://www.nsaspeaker.org

July 8-12, 2001
Training World 2001 Conference, Sheraton San Diego Hotel
& Marina, San Diego, CA,
http://www.hrevents.com

July 22-24, 2001
Meeting Professionals International Conference, The
Venetian, Las Vegas, NV,
http://www.mpiweb.org

July 25-28, 2001
Summer Learning Brain Expo 2001, San Antonio, TX,
http://www.brainexpo.com

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Copyright 2001 TRAINING SYSTEMS, INC. All rights
reserved.

**FORWARD RECRUIT, INSPIRE & RETAIN TO OTHERS

Remember, you can get issues you missed at our Web site
http://www.trainingsys.com/rir.

**ARTICLE REPRINTS FOR RECRUIT, INSPIRE & RETAIN
An ideal way to introduce new ideas or stimulate
learning with the employees in your organization.
Article reprints can also serve as a powerful
promotional or sales tool - include them with your
brochures, newsletters & media kits. For complete
information on article reprints or copyright permission,
call 1-800-469-3560 or e-mail to
rir@trainingsys.com

**YOU HAVE UNIQUE, VALUABLE KNOWLEDGE FOR OTHERS
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inspiring, training and retaining employees. E-mail your
article to mail to
rir@trainingsys.com.

**We'll be back next month with more great tips, ideas,
success stories, and information to help you recruit,
inspire, train, & retain great employees!

 

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