Subject: Recruit, Inspire & Retain, June, 2000




COOL INFO CONTAINED IN THIS ISSUE: Employee Productivity - The Big Picture * Check out who's wearing Fun Meter Buttons * Skills That Are Tough to Find * It's a Dog's Life * Who's Temping? * Some great books and web sites to help you and your company * Incentive ideas to inspire your employees * Make training fun * Conquer Cardiac Arrest in Your Workplace * Upcoming Conferences you'll want to attend


^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ You can put the Training Systems, Inc. web site on your Windows taskbar! Just right click a blank area of your taskbar and select Toolbars/New Toolbar from the drop down menu. In the new Toolbar box, enter It's that simple! Then you can have immediate access to great recruiting, inspiring, training & retaining tips, ideas & resources! ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^



A managed care company president was given a ticket for a performance of Schubert's "Unfinished Symphony". Since he was unable to go, he passed the invitation to one of his managed care reviewers. The next morning, the president asked the reviewer how he had enjoyed it, and he was handed a memorandum, which read: 1. For a considerable period, the oboe players had nothing to do. Their number should be reduced, and their work spread over the whole orchestra, thus avoiding peaks of inactivity.

2. All twelve violins were playing identical notes. This seems unnecessary duplication, and the staff in this section should be drastically cut. If a large volume of sound is required, this could be obtained through use of an amplifier.

3. Much effort was involved in playing the 16th notes. This seems an excessive refinement, and it is recommended that all notes should be rounded up to the nearest 8th note. If this were done, it would be possible to use paraprofessionals instead of experienced musicians.

4. No useful purpose is served by repeating with horns the passage that has already been handled by the strings. If all such redundant passages were eliminated, the concert could be reduced from two hours to twenty minutes.

5. This symphony has two movements. If Schubert did not achieve his musical goals by the end of the first movement, then he should have stopped there. The second movement is unnecessary and should be cut. In light of the above, one can only conclude that had Schubert given attention to these matters, his symphony would probably have been finished by now. (We don't know where we read this if you do, please e-mail us.)




* Jewel grocery store checker was wearing a Fun Meter Button when a Training Systems Designer checked out - surprise!

* Employee at a major discount store chain in Georgia had a Fun Meter Button that he'd gotten from who knows where and other employees wanted them so much he was selling them!

* Woman on an airplane saw a Fun Meter Button on a Training Systems Facilitator and got it for her father's 50th birthday present (she was on her way to his party).




These Skills Tough to Find 
37% Interpersonal 
24% Writing 
13% Oral Communication 
10% Other 6% Problem-solving 
5% Organizational 
5% Leadership management 
(Source: Robert Half International Inc.)

So...what are you doing in YOUR organization to either find people with these skills or help current employees get these skills? Let us know your answer, and we'll publish it in the next issue AND send you a FREE $12.95 book of your choice from our catalogue. 800-469-3560, Fax: 815-469-0886, e-mail: mail to: 




It's a Dog's Life A dog is a teacher. And the first lesson is the simplest, yet most difficult to discern. It is this: He's a dog. That means he doesn't speak English, doesn't share his food, and relieves himself when the mood is upon him. He is a dog. There are greater dogs and lesser dogs, but each is...a dog. Once that lesson is learned, and it often takes a long, long time, the pleasures of companionship are legion. These pleasures include dog teaching man.

Here are three additional lessons my dog Harry teaches.

First, greet each day for the gift that it is. Harry jumps up and down, and begins his walk as if he had never seen the street before. He appears delirious.

Second, remember it is the journey, and not the destination. At his many stops he sniffs and learns who was there before him. He confirms his suspicion that sparrows live in the neighbor's bush. Some days he meets other dogs, other days not. All of the important stops happen on the journey: none is at the destination.

Third, be yourself. Harry is completely without pretense. He is sometimes surprised and sometimes frightened. He is often curious and often ignorant. Whether surprised or frightened or curious or ignorant, he doesn't try to cover up. He simply is what he is. That's his beauty. 
If you yelled for 8 years, 7 months and 6 days, you would have produced enough sound energy to heat one cup of coffee. (Hardly seems worth it!) 
Banging your head against a wall uses 150 calories an hour. 
The strongest muscle in the body is the tongue. 
Overcommitted Blues, by Deaf Lemon (known be day as Paul Duffy) 
(sung to your favorite blues tune) 
My calendar's full, 
My Day-Timer's frayed, 
My voice mail's overloaded, 
I'm way underpaid. 
Got tons overdue, 
Several deadlines to meet, 
The only things working 
Are my two left feet. 
I'm a-fumbling'
got those overcommitted blues. 
If you see me at the water cooler, please don't stop and schmooze.


Have a recruitment, inspiration, training, or retention idea or question? Mail to and we'll post your idea or question (and the answer) in Answers & Ideas on recruiting, inspiring, training, & retaining great employees at



Now Temping: Attorneys and Rocket Scientists Lawyers and engineers as temp workers? Yes, and accountants and other professionals, too, reports the Conference Board, which estimates that technical and professional workers now account for about 4.7 million of 23 million Americans currently working part time. What's driving the increased reliance on technical and professional temps? The technical nature and the project orientation of work these days, with short-term requirements for people with specialized skills. (Lakewood Publications, February 1997) 
Build Your Reserve Army When valued people do leave, put them in a database and consider them part of your reserve army. Stay in touch with them. Call them up for active duty when there is a project that fits. And re-recruit them after they've had a chance to see that the grass isn't so much greener on the other side. (Generation X, April 1999) 
Make Your Employment Applications Relate to Your Company & Who You're Planning to Attract Amy's Ice Cream's applications are printed on paper bags that have crayons inside for completing the application. McDonald's applications are on placemats. 
Quick Tip Stagger HR work schedules to create 12-to-16-hour availability for recruiting and hiring. Reason: job candidates will appreciate the accommodation of their needs for before and after work interviews, and you'll open the door to more serious applicants. 

Get more tips on recruiting great employees by clicking



TOOL BOX: Resources to Help You Recruit, Inspire & Retain Employees

Creating Highly Interactive Training Quickly & Effectively by Carolyn B. Thompson A great new book that gives you the step-by-step process for putting together group and self-study training with all the methods you need! Full of examples illustrating how each piece should look, and photos of actual training. Call 800-469-3560 or visit to order. 
30 Ways to Shine by Denise Bissonnette A great resource to get any employee off to a great start! It's a gold mine of practical tips and suggestions. Also contains a "daily Challenge activity" for new employees to grow and shine in 30 key areas! Call 800-469-3560 or go to to order. 
Skill Wars by Dr. Ed E. Gordon This book helps you learn how to win your battle for productivity & profits. See excerpts at beginning of this newsletter. Call 800-469-3560 or go to to order. 
Subscribe to Quality Digest at 
Committed to Memory: How We Remember and Why We Forget by Rebecca Rupp Explains how memory works, and gives practical tips on easily remembering names, facts, and numbers. (Crown, 1998) 
CareerSteps A web based self-directed assessment program that can take the burden off managers who aren't as skilled at evaluating and mentoring their employees as they could be. And employees can find out what they need to be happier and more productive. Call MindSteps at 650-473-4837 for more information and to order. Link to hundreds of other great tools and resources at Training Systems Links at




Run an Integrated Premium Incentive Program. Your program needs to encompass your End User (consumer), and ALL Employees (no matter how small a part they play).

Remember that your company's goal is to move product. Incentives provide action, achievement, recognition, and empowered competence to both the motivated employees and customers. I've always favored recognition, as it builds team spirit and unity. Everyone on the team has to be considered no matter what his or her experience and responsibilities are.

The key issue in management's consideration is not only to gain a competitive advantage, but also to sustain it. IF the competitors in your company's industry are effectively using incentives and you are not, you're at a disadvantage. Target the incentive group, segment the product mix appropriately, and position those incentives to make it fun for everyone involved.

To be competitive, each company needs to obtain extraordinary results from ordinary people. This ranges form the salesman to the distributor to the dealer, and yes, even to the end user. Once management acknowledges that motivational concept, and gives incentive programs their appropriate share of the promotional mix, the impact will result in increased sales and profits!

RECOGNITION is a great incentive, as it builds team spirit and unity, resulting in increased sales and profits. (source: Potentials Magazine, April 2000) 

According to Timothy Butler and James Waldroop in their book, "Job Sculpting: The Art of Retaining Your Best People", there are basically 8 "drives" that motivate successful workers: 
*Mentoring & Counseling: "What do I wish for?" 
*Expressing Ideas through Language: "How does it seem to me?" 
*Applying New Technology: "What else should I be doing?" 
*Number Crunching: "Would it make any difference?" 
*Managing Relationships: "What do I have control over?" 
*Creativity: "Am I able to consider the questions?" 
*Conceptual Thinking: "Is this the way things should be?" 
*Enterprise Decision Making: "Am I doing anything about this?" (based on the September/October issue of the Harvard Business Review, "Job Sculpting: The Art of Retaining Your Best People" by Timothy Butler and James Waldroop.) 

Not Us! Now here's a company that got tired/fed up with employees. Keep this from happening to you! I received a postcard in the mail that read: "CHANGE IN SERVICE: No more quality has improved. Your Professional Window Cleaner will now be one of the Owners. Our rates have changed to reflect this...."

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We use: 
* plain English (or whatever other language is easiest for the learners) 
* the unexpected 
* a theme carried throughout the learning 
* highly interactive methods (even in self-study) 
* contests (with others or with each learner only) 
* timing, pauses, facial expressions, body movement, changes in voice tone/volume (all of which are planned ahead of time) 
* props 
* stories & examples Above all - fun that fits the learner and the learning objectives!




Conquering Cardiac Arrest in the Workplace Contact your local American Heart Association (AHA) to come in and do what Joliet Illinois group did: They invited business professionals from the community to a free breakfast to learn about the importance of having employees trained in the use of Automated External Defibrillators (AEDs). AEDs have already saved many lives (being used by regular people) since they've been in use. Until now, the survival rate for sudden cardiac arrest has been less than 3%. The AHA believes the use of AEDs will raise the survival rate to 20% or more! Your local AHA will come into your workplace and provide lifesaving training in the use of AEDs. Be prepared to saved the lives of your employees and those who visit your building! 

10 Most Effective Initiatives for Retaining Employees: 
* Health care 
* New hire orientation 
* Open communications policy 
* Salary increases 
* 401(k) or 402(b) 
* Salary 
* On-Site parking 
* Training costs reimbursement 
* Casual dress 
* Relocation costs reimbursement

Get more tips on retaining great employees by clicking



You can put the Training Systems, Inc. web site on your Windows taskbar! Just right click a blank area of your taskbar and select Toolbars/New Toolbar from the drop down menu. In the new Toolbar box, enter It's that simple! Then you can have immediate access to great recruiting, inspiring, training & retaining tips, ideas & resources!




June 25-28 SHRM 52nd Annual Conference and Exposition in Las Vegas. Bringing together leading HR professionals from all over the world who will participate in three and a half days of sessions on professional development in HR management. Contact SHRM at 800-283-7476 for details.

July 9-11 Meeting Professionals International (MPI) Conference in Los Angeles, CA. Contact Eric Johnson at 972-702-3027 or visit for information.

July 25, 26, 27 National Workers' Compensation and Occupational Medicine 20th Anniversary Seminar in Cape Cod, Hyannis, Massachusetts. Call 508-457-1111 for information.

August 1-4 16th Annual "Learning Online" Conference. Visit for information and updates.

August 5-8 National Speakers Association (NSA) Conference in Washington, DC. Contact Dawn Milner at 480-968-2552 or visit for details.

September 16-20 International Customer Service Association (ICSA) in San Antonio, TX. Contact Pam Bowerman at 312-644-6610 or visit for information.

September 20-22 Tech Knowledge Conference and Exposition in Indianapolis, IN. Visit or call 703-683-8100 for details.

September 25-27 Performance Support 2000 Conference & Expo in Denver, CO. Call 888-203-9197 or visit for information.


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