Recruit, Inspire & Retain

August 2005
 

Ideas for "Marketing" and Providing "Customer Service" to Current and Potential Employees

TRAINING SYSTEMS, INC.
Great Training for Great Employees

Visit our website, www.trainingsys.com !
800-469-3560 FAX 815-469-0886
 E-mail:
tsi@trainingsys.com

COOL STUFF IN THIS ISSUE!

   
bullet Your Employees Are Your FT Recruiters – Be Sure They Present You Well
bullet ABC’s of Life
bullet Cool Calls
bullet People Aren’t Led by Mission Statements, They’re Led By People
bullet Think You Can’t Train in The Summer?
bullet Horrors From The Bad-Firing Files
bullet Fun Days to Celebrate/Professional Development Conferences/Ways to Volunteer & Give
(Email Us For Ways to Celebrate the FUN Days to Celebrate)

HAVE YOU “GOOGLED” YOUR COMPANY?

We did, & found
TRAINING SYSTEMS, INC.

on the 1st page!

 

Tools: Recruit Inspire Train Retain

 

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COOL RECRUITING TIPS

Your Employees Are Your FT Recruiters – Be Sure They Present You Well

I recently spent some time preparing to help chamber of commerce members learn how to get people into their Business Expo booth. They had 20 minutes to learn so the time used had to be:
a) them practicing most of the time
and
b) only a couple of steps

What I came up with, it occurred to me, is what we should be sure all our employees can do in order to get people to come work in our organizations.

Potential employees for your organization only want to know 3 things:
1. How your organization meets their needs for careers and employment
2. What your organization looks, sounds, feels like
3. Why your organization — why not work somewhere else?

Help your employees learn to answer these 3 things by:
● giving them written talking points
● practicing with example situations in group training or regular staff meetings
● including it in new employee orientation
● including it in your employee handbook
● making a poster for the break room

Your ideas? Email to rir@trainingsys.com and we’ll put them up in the Recruiting Tips section of our website.

Get more tips on recruiting great employees from TRAINING SYSTEMS.

  
**TOOL BOX**
   
  Selling the Invisible, by Harry Beckwith
   
  Recruiting 101: Building a Big Network Fast, by Randy Gage
   

Tools: : Recruit Inspire Train Retain

 
Recruitment, inspiration, training, and retention ideasHave a recruitment, inspiration, training, or retention idea or question? Ask by clicking the question mark, and we’ll post your idea or question (and the answer) in Answers & Ideas on Recruiting, Inspiring, Training, & Retaining Great Employees at http://www.trainingsys.com.

YOU LOVE OUR POSTERS, YOU’LL LOVE THESE...

The ABC’s of Working With People

Accept Differences
Be Kind
Count Your Blessings
Dream
Express Thanks
Forgive
Give Freely
Harm No One
Imagine More
Jettison Anger
Keep Confidences
Love Truly
Master Something
Nurture Hope
Open your mind
Pack Lightly
Quell Rumors
Reciprocate
Seek Wisdom
Touch Hearts
Understand
Value Truth
Win Graciously
Xeriscape
Yearn for Peace
Zealously Support a Worthy Cause
 
**TOOL BOX**
   
PowerPoint screen show that features 40 humorous posters that are pre-set to work on “auto-pilot”. Makes a great “WELCOME” message or enhancement to your session break. Runs about 5 minutes, and is set to automatically recycle. You can add in your own slides. (a great place to slip in your objectives!) Get your PowerPoint screen show here!
   
Love those COLORFUL QUOTE POSTERS you see in TRAINING SYSTEMS' group training and conference bookstores? Email or call 800-469-3560 to find out how to get packs of the topics you need.
   

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COOL CALLS

 
*

Last Month’s Contest. Congrats to Cindy Dahl, St. Louis County Purchasing Dept., who not only sent more than 10 Mnemonics, she broadened our understanding of Mnemonic (I used to think it had to make a word to be one). She showed the dictionary definition: “A device, such as a formula or rhyme, used as an aid in remembering.”

ROY G BIV = Colors of the spectrum - red, orange, yellow, green, blue, indigo, violet

WYSIWYG = what you see is what you get

Every Good Boy Does Fine = treble clef lines

FACE = the notes between the lines on a treble clef

My Very Elegant Mother Just Served Us Nine Pickles = the planets in order from the Sun: Mercury, Venus, Earth, Mars, Jupiter, Saturn, Uranus, Neptune, and Pluto

7 stages of Management: POSDCRB = Planning, Organizing, Staffing, Directing, Coordinating, Reporting, Budgeting

SWOT = Strengths, Weaknesses, Opportunities, Threats

RED = Rest, Elevate, and apply Direct pressure - what to do with a cut that is bleeding

Righty tighty, lefty loosie = direction to turn a screw...generally

I Am A Person = The 4 Oceans (Indian, Arctic, Atlantic, Pacific)

RAVEN = Remember Affect Verb Effect Noun - To remember when to use "affect" vs "effect"

POWER = Prepare Organize Work Evaluate Rethink

FYI = For Your Information

ASAP = As soon as possible

TGIF = Thank goodness it's Friday
 

*

CapitolReader.com published in their Political Book Summaries section a summary of THE LEADERSHIP GENIUS OF GEORGE W. BUSH: 10 Commonsense Lessons from the Commander in Chief, by Carolyn B. Thompson, President of TRAINING SYSTEMS, INC.  & James W. Ware, Focus Consulting Group, Inc. To read this summary in full, go to http://www.capitolreader.com/sum/summary-6905-cbt-leadership.pdf
 

*

ASAE Professional Development Forum Online published a review by TRAINING SYSTEMS, INC.  President, Carolyn B. Thompson, of 2 books on Training For Non-Trainers (or How to give your conference and other session speakers ideas to help participants really learn something!) To get a copy, call 800-469-3560 or email rir@trainingsys.com.
 

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IDEAS TO INSPIRE

People Aren’t Led by Mission Statements, They’re Led by People

David Breslow, TRAINING SYSTEMS, INC. Associate & a professional leadership development coach, writes:

“As a professional coach I have been in organizations that have beautifully scripted mission statements prepared for their organization. Unfortunately, many staff have their mission statement tucked somewhere in the bottom of their drawer. Or, even if it’s on the wall, managers don’t make the words on paper come to life. Both are required for that mission statement to actually help people do their jobs. You want your mission statement to be useful? Then, the managers have to lead using it!

Here are 3 simple questions to ask yourself and answer them as honestly as you can:
1. Are others following you because they have to or because the want to?
2. As a Leader: are you as effective as you can be? What isn’t effective?
3. Is what you’re doing working? (are you getting the outcomes you desire from people and processes?) What’s not working?

Think of the people in your professional or personal life that you admire.
?? What makes you “follow” them?
?? What do they spark in you that propels your interest in knowing or doing more?

Mission statements are no replacement for authentic leadership. In fact, without authentic leadership, faith and confidence erode and negatively affect an organization. Any process, project or organization that breaks down has done so because of poor leadership. A mission statement never satisfied a customer or made an employee happy.

Develop your leadership skills and make the words on your mission statement come to life!”

Thinking of Leadership Training?

Has the Burgeoning Be-A-Better-Leader Training Industry Produced Better Leaders?

A recent Newsweek article said, “Yes, to a degree”:

First: The increased attention on bosses’ people skills has led to less tolerance (by boards, shareholders and employees) for bad leadership than in the past. So, leaders are having to learn to be great!

Second: The pressure on leaders to act appropriately will only grow. “This will keep leaders more in line in the future — we’re simply watching them too closely now,” says Barbara Kellerman, a Harvard professor and author of Bad Leadership: What It Is, How It Happens, Why It Matters.

Another Factor: While in the past, aspiring leaders mostly tried to emulate good managers, today there’s newfound interest in learning from managerial train wrecks. And there are so many to learn what not to do from, it’s easier!

You can make an argument that society’s focus on leadership is overblown in truth, no matter how ambitious we are, most of us spend more of our lives as followers than leaders. But as business gets more complicated and workdays grow ever longer, bosses will have little choice but to delegate more and micromanage less. In today’s world, like it or not, you may be a leader sooner than you expect.
 

 
Make a Comment/Questionn

Get more tips on inspiring great employees from TRAINING SYSTEMS.

  
 **TOOL BOX**
     
The Leadership Training Activity Book, by Lois B. Hart
     
Handbook of Leadership Training Activities: 50 One-Hour Designs, by Dennis Kinlaw

Call TRAINING SYSTEMS, INC. at 800-469-3560 or E-mail books@trainingsys.com to order and get a 10% discount.
     

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TRAIN SO THEY’LL LEARN

Think You Can’t Train in The Summer?

Vacations, children home from school, “lazy, hazy, crazy days of summer” all make us think people won’t learn as well, so might as well bag it for the summer. I don’t know about your world, but ours is moving so fast we can’t afford to take the summer off anymore.

Here’s an idea that works well in a more casual time or environment:

HOLD A BOOK CLUB

Objective:
Yes, you have to set a learning objective! “By the end of the book club the learners will be able to ______________________.”

Frequency/Time/Location:
● This could be an in person get together or web conference, even a bulletin board or listserv.
● Once a week works best – longer and no one can remember!
● Beginning of the day works best, before people’s schedule and brain gets crazy.

Books:
● Choose one book and everyone reads a certain amount.
● Choose a topic and everyone reads whatever book they choose on that topic.

 
Processing/Discussion:
● Send questions before each session. Then discuss those.
● Have people come to each session with questions to ask.
● Have people come to each session with the coolest, most useful, etc. thing they read that week and how they’ll implement it on the job.

Call TRAINING SYSTEMS, INC. for more ideas on how to use innovative learning methods this summer, 800-469-3560 or TSI@trainingsys.com. And let us know what you’re reading!

Make a Comment/Question

Get more tips on training great employees from TRAINING SYSTEMS.

 
**TOOL BOX**
    
Talking About Books: A Step-By-Step Guide for Participating in a Book Group Discussion, by Marcie Fineman
   
http://www.simonsays.com/content/feature.cfm?sid=519&feature_id=361
   

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RETAIN THE BEST

Horrors From The Bad-Firing Files

Lawyers representing terminated employees love an ugly firing the way personal-injury lawyers love a bad car wreck. No matter how well deserved the termination, no matter how flawless the documentation of the employee’s poor performance, and no matter how high the hopes for calm following the departure of a contentious employee, a poorly handled firing can turn even the best intentions into a nightmare of litigation. Consider the following examples:

A computer systems engineer took his 8-year-old daughter to the office with him on "Take Your Daughter to Work Day." He was fired that same day (with his daughter sitting beside him in the human resources manager’s office) and escorted from the building.

A cattle-feed salesman, employed for over 20 years by the same multinational company, was called late one snowy January night by his supervisor and instructed to drive to a city more than 300 miles away to discuss his sales goals for the upcoming year. When he arrived the next day, he was met by the HR director and handed a notice of termination, effective that day. The HR director took the keys to his company car, and the salesman had to call his wife to drive through the snowstorm to pick him up.

A whistle-blowing lawyer who worked in state government was fired when she reported to work one morning. After the lawyer was escorted from the office, the state official who had fired her wrapped the lawyer’s desk with yellow police crime-scene tape, "for effect”.

A universal description for each of these firings? Messy, public and humiliating. And fodder for hungry plaintiffs’ lawyers. Business owners, executives and managers should be very concerned about how company terminations are handled. Since no termination is without significant emotion on both sides, there should be as much preparation, detailed planning and levelheadedness in a firing as in putting together a company’s disaster plan. Trial lawyer, Alan L. Rupe, recommends:

Know your company’s terminator. A common factor in bad firings is a poorly trained HR director. Know the personality, training and background of that person. Ensure that the individual has the temperament to be fair and impartial, and the ability to ask some hard questions: Is this termination legal? Does anyone have a hidden agenda? What are the repercussions of this termination? Make certain the terminator has an impartial script prepared in advance that responds to all possible questions by the employee.

 Treat each termination as if it were thine own. Business owners and boards of directors are ultimately responsible for their employees’ actions. View each termination as if your own job were on the line, and do not simply "rubber stamp" each recommended termination. Remember that if there’s an employee lawsuit, it will almost certainly require your deposition and trial testimony, and you will have to explain your actions to a jury most likely composed of more staff or line workers than supervisors and business owners.

Expect the unexpected. Although I am not a proponent of escorting a terminated employee from the building, particular circumstances may dictate otherwise, and employers should be prepared in the event that the unfortunate or unexpected occurs. Be prepared, but not obvious or ridiculous.

Three words: civility, courtesy, candor. Too many employees are told, "You’re not a fit with this firm," or "This is an ‘employment at will’ company," or "We don’t have to give you a reason." In an effort to obtain an explanation, those employees generally go to a phone book, thumb through the yellow pages and find an attorney eager to sue an employer. I recommend that employees be told the reason for their termination. There is nothing wrong with responding, "Because of your continued poor performance."

Remember that this is business and not personal. Firings are not an opportunity for the employer to vent or relive past affronts to the corporation. If an employee tries to turn the termination into a "boxing match," the terminator must remain as levelheaded and calm as a chess player. Remember that events at the termination might be replayed many times in a lawsuit and before a jury.

If you don’t like to do firings, don’t do them. You won’t be any good at it. Use someone with the training, temperament and ability to handle terminations in a legally permissible manner that will allow all involved to behave with dignity.

Adapted from Workforce Management, November 2003

**TOOL BOX******
   
Straight Talk for Employers: Recruit, Inspire & Retain The Best Employees (2 tape audio set), by Carolyn B. Thompson @ www.trainingsys.com
   
Talent Flow: A Strategic Approach to Keeping Good Employees, Helping Them Grow & Letting Them Go, by Robert Levin & Joseph Rosse
Call TRAINING SYSTEMS, INC. at 800-469-3560 or E-mail books@trainingsys.com to order and get a 10% discount.
   

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Buy The Leadership Genius of George W. Bush: 10 Common Sense Lessons from the Commander-in-Chief from our online TRAINING SYSTEMS, INC. catalog or by E-mailing or calling 800-469-3560.

WWW.TRAININGSYS.COM Get FREE access to great recruiting, inspiring, training & retaining tips, ideas & resources where you can:

  • Download articles for your newsletter!!!

  • Use free online assessments!

  • Purchase books, tapes & fun incentives to help you & your employees be the best!

  • Get new tips each month on Recruiting, Inspiring, Training, & Retaining great employees!

  • Click on links to great managing and training websites!

  • Purchase our famous inspirational quote posters!

  • Get answers to your employee recruiting, inspiring, retaining, & training questions from our experts!

Recruitment, inspiration, training, and retention ideasHave a recruitment, inspiration, training, or retention idea or question? Ask by clicking the question mark, and we’ll post your idea or question (and the answer) in Answers & Ideas on Recruiting, Inspiring, Training, & Retaining Great Employees at http://www.trainingsys.com.

FUN DAYS TO CELEBRATE/PROFESSIONAL DEVELOPMENT CONFERENCES/WAYS TO VOLUNTEER & GIVE


AUGUST HOLIDAYS
August 6 – Halfway Point of summer (Oh, no!)
August 7 – Friendship Day
August 8 – Cheesecake Day
August 9 – Send An Email Greeting Day
August 12 – Thank You Day
August 16 – Joke Day
August 17 – #2 Pencil Day (They gave a pencil its own day?!)
August 19 – Spicy Food Day & Soft Ice Cream Day (Now this was good planning!)
August 20 – Lemonade Day
August 26 - Women’s Equality Day & Cherry Popsicle Day & Toilet Paper Day (Celebrate women’s equality by eating a popsicle, using TP for a napkin)
August 27 – Banana Lover’s Day
August 30 – Toasted Marshmallow Day
August 31 – Eat Outside Day

August 9-10, 2005
6th Annual Illinois Human Resources Conference & Expo, Holmes Student Center, Northern Illinois University, DeKalb, IL, http://www.shrm.org/conferences 

August 15-17, 2005
HR Generalist Certificate Program, Seattle, WA, http://www.shrm.org/conferences 

August 15-18, 2005
CCL: Leadership Development for Human Resource Professionals, Colorado Springs, CO, http://www.shrm.org/conferences 

September 23-25, 2005
National Christian Leadership Coaching Summit, Sheraton Capital Center, Raleigh, NC, http://www.valwoodcoaching.org 

September 25-27, 2005
HR.com Employers of Excellence Conference 2005, Phoenix, AZ, http://www.hr.com/events 

September 28-30, 2005
Speed to Competency: Developing People, Building Capabilities Conference, Hyatt Regency Huntington Beach, CA, http://www.clomedia.com 

October 19-21, 2005
8th Annual HR Executive’s Technology Conference & Expo, McCormick Place, Chicago, IL, http://www.hr.com/events

October 24-26, 2005
Workplace Diversity “New Challenges, New Opportunities” Conference, Las Vegas NV, http://www.hr.com/events 

November 7-11, 2005
International Career Development Conference (ICDC), Hyatt Regency Orange County, CA, http://www.careerccc.com 

November 14-16, 2005
2005 SMT Annual Conference, Amelia Island Plantation, Amelia Island, FL, http://www.smt.org

SHRM HR Generalist Certificate Programs, http://www.shrm.org 
October 31-November 2, Nashville, TN
November 14-16, Washington, CD
December 5-7, Phoenix, AZ

Dave Meier’s 3-Day Accelerated Learning Training Methods Workshops, alcenter@execpc.com 
August 22-24, 2005, Hyatt Regency, Chicago, IL
September 12-14, 2005, Embassy Suites, Denver, CO
September 16-18, 2005, AmeriSuites, Dallas, TX
October 3-5, 2005, The Geneva Inn, Lake Geneva, WI
November 7-9, 2005, Washington Athletic Club, Seattle, WA
December 5-7, 2005, Embassy Suites, Phoenix, AZ


VOLUNTEERING & GIVING

Global Volunteers
Have an “Adventure in Service” anywhere in the world! See http://www.globalvolunteers.org 

Be a Pen-Pal to a Soldier
Got to the Manhattanville web site, http://www.mville.edu, sign up to correspond with a soldier, and receive a red wristband stamped with MY SOLDIER (like the Lance Armstrong “LIVE STRONG” bands).

RECYCLING

Responsibly Dispose of Your Old Electronics
Donate PCs to National Cristina Foundation, http://www.cristina.org 

Recycle PCs and other computer products at Hewlett Packard and Dell. See their websites for details.

Find local Electronics recyclers at http://www.earth911.org 
and http://www.ebay.com/rethink 

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WWW.TRAININGSYS.COM
Get FREE access to great recruiting, inspiring, training & retaining tips, ideas & resources where you can:
* Download articles for your newsletter!
* Use free online assessments!
* Purchase books, tapes & fun incentives to help you & your employees be the best! http://store.fastcommerce.com/trainingsys/ 
* Get new tips each month on Recruiting, Inspiring, Training, & Retaining great employees!
*Have a recruitment, inspiration, training, or retention idea or question? Send e-mail to TSI@trainingsys.com and we’ll post your idea or question (and the answer) in Answers & Ideas on Recruiting, Inspiring, Training, & Retaining Great Employees at http://www.trainingsys.com 
* Click on links to great managing and training websites!
* Purchase our famous inspirational quote posters!
* Get answers to your employee recruiting, inspiring, retaining, & training questions from our experts!

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Copyright 2005 TRAINING SYSTEMS, INC. All rights reserved.

**FORWARD RECRUIT, INSPIRE & RETAIN TO OTHERS

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**ARTICLE REPRINTS FOR RECRUIT, INSPIRE & RETAIN
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**YOU HAVE UNIQUE, VALUABLE KNOWLEDGE FOR OTHERS
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**We’ll be back next month with more great tips, ideas, success stories, and information to help you recruit, inspire, train, & retain great employees!

RECRUIT, INSPIRE & RETAIN contains links to websites operated by organizations other than TRAINING SYSTEMS, INC.  These links are for your convenience and we assume
no responsibility for the content or operations of those sites.

RECRUIT, INSPIRE & RETAIN is a free e-zine of TRAINING SYSTEMS, INC., published 12 times/year. Editor: Carolyn B. Thompson, Data Entry: Patti Lowczyk (Lowczyk Secretarial), HTML: Debbie Daw (http://www.helpquestdomains.com). Visit us at http://www.trainingsys.com soon!
 
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