Recruit, Inspire & Retain

September 2004
 

Ideas for "Marketing" and Providing "Customer Service" to Current and Potential Employees

TRAINING SYSTEMS, INC.
Great Training for Great Employees

http://www.trainingsys.com
800-469-3560 FAX 815-469-0886
 E-mail:
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THIS ISSUE

   
bullet Recruiting Things You May Never Have Realized
bullet Responses From Last Month’s “What’s in your desk drawer?” AND...Best Signs
bullet Cool Calls
bullet With Words, We Inspire – Learning to Inspire From Public Figures
bullet Learning Methods That Catch Their Attention
bullet Rewarding Employees – From Oracle to Associations to Restaurants, to Our Government
bullet Things to Do This Month/Conferences to Attend/Ways to Volunteer & Give/Enter Contests & Get Recognition
(Call 800-469-3560 or E-mail for ways to celebrate these things to do this month!)

September’s a Busy Month

With Back-to-School, end of some fiscal years, and the U.S. elections, we figured you’d enjoy short snippets.

ENJOY!!

Tools: Recruit Inspire Train Retain

 

SPREAD IT AROUND! Pass this issue along to fellow employees or customers so they too can benefit from the ideas on recruiting, inspiring, training, & retaining. You can FORWARD this issue or print it out.

Remember, you can CHECK BACK ISSUES by keyword at our Web site, http://www.trainingsys.com/rir/index.htm.

We encourage you to use these articles in your own communications with staff and customers/members.

If this was forwarded to you, get your own copy FREE!
 

COOL RECRUITING TIPS

Things You May Never Have Realized...We Didn’t

Did you ever think about:

  • The impact on customers from “offshoring” jobs overseas?
    Seems like a good move to keep the cost of services/products down. But...Charlie Seaman used to drink Coca-Cola. Determined to stop patronizing companies that he believed discarded U.S. workers, Seaman began researching and eventually launched a Web site, that lists which companies offshore and which don’t. Now he shops at BarnesandNoble.com instead of Amazon, uses a local bank and drinks Publix cola. “Once you get used to it, it tastes fine,” he says. (Newsweek, 6/14/04)
     
  • Screening potential employees for their identity theft intentions?
    Identity theft is a $2 trillion industry and a good deal of it is happening from inside The Social Security Administration, financial institutions, restaurants and other retailers, state departments of Motor Vehicles, credit card companies, recyclers, sanitation, just to name a few.

    If you’re in any of these industries and others where your employees have access to customer’s social security #s and credit cards, you need to check references even more diligently than others. The identity theft industry is planting people in organizations to get information. Not only will your organization be contributing to this huge problem, but you’ll be liable when your employee is caught.
    (Checking references ideas @ http://www.trainingsys.com/tips/recruit0112.html)
  
**TOOL BOX**
   
  Straight Talk for Employers: Recruit, Inspire & Retain Great Employees (audiotape set with 30 5-minute segments packed with ideas — including 4 on recruitment planning & interviewing) by TRAINING SYSTEMS, INC. Carolyn B. Thompson
   
Available at http://store.fastcommerce.com/trainingsys  (10% off by typing “RIR” in Special Instructions) Or e-mail books@trainingsys.com.
   

Tools: Recruit Inspire Train Retain

 
Recruitment, inspiration, training, and retention ideasHave a recruitment, inspiration, training, or retention idea or question? Ask by clicking the question mark, and we’ll post your idea or question (and the answer) in Answers & Ideas on Recruiting, Inspiring, Training, & Retaining Great Employees at http://www.trainingsys.com.

YOU LOVE OUR POSTERS, YOU’LL LOVE THESE...

Responses From Last Month’s “What’s in your desk drawer?” AND Best Signs

Congrats, Betty Soltesz, Tammy Zulauf, & Heather Breidenthal!

Betty Soltesz:
* Cinnamon Altoids
* Rubic's cube
* tie dyed star stickers
* pictures of a Japanese garden
* a purple teddy bear
* alpaca fleece
* anti-bewilderment temple balm
* Nutcracker sweet herbal tea
* Dancing hampster that plays "when you go to San Francisco"
* old birthday cards with uplifting notes
* echinacea

Tammy Zulauf:
Okay, some of these things aren’t totally unique, but I bet you wouldn’t find them in everyone’s drawers:
* a can of soup
* batteries
* silly putty
* a mug in the shape of Frankenstein
* a stress ball
* a timer
* homemade glasses
* aircraft wings
* phone cards
* post-it notes in the shape of a shoe
* felt blankets (the stuff you put under items like flower pots to protect furniture)
* about 50 cards with riddles on them

Heather Breidenthal:
Here's my e-mail back on all the weird things I found in my desk drawer! Good for at least a few laughs today (at myself!!!)
* handbuzzer - yes, the old fashioned kind
* old piece of a chocolate chip cookie
* a level (you know the kind to ensure pictures are hung right) - key here is that I didn't know it was there....
* a box of business cards - with no business cards in it!
* 1 french fry
* some sort of gray metal piece of something
* a magic eight ball
* a fish bowl with rocks & plant - no joke!
* a bag of pistachio's
* a picture of someone else's child - can't remember who
* a mouse (computer mouse) - circa 1990 I believe!
* approximately 10 dollars in miscellaneous change!

AND Best Signs
We see so many great signs – many for directions, others for advertising. Here’s our favorite.
E-mail us your favorite and we’ll print it next month, plus send you a prize!

From a Sprint PCS ad:

PLAYGROUND RULES

Rule 1
You have to guess how many minutes you’re going to use your ball – for the next 2 years. Don’t guess too high or too low, or you’ll be sorry.

Rule 2
Whoever is new on the playground is more special. It’s just a fact. Therefore, new kids get the new things. Old ones don’t.

Rule 3
There will almost never be anything cool and exciting to play on. If there is, it’ll be really tricky to get it to work.

Rule 4
If you don’t like the rules, try another playground. It’ll be exactly the same.

**TOOL BOX**
   
PowerPoint screen show that features 40 humorous posters that are pre-set to work on “auto-pilot”. Makes a great “WELCOME” message or enhancement to your session break. Runs about 5 minutes, and is set to automatically recycle. You can add in your own slides. (a great place to slip in your objectives!) Get your PowerPoint screen show here!
   
BUY PACKS of inspirational posters. (Do a Product Search for POSTERS, then look for Training Room Posters (30/pack).)
   

Tools: Recruit Inspire Train Retain

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COOL CALLS

* Roger Lee Burdette (a year after participating in TRAINING SYSTEMS, INC. training at the NIGP Conference): “Just wanted to let you know I’m still grading every speaker and preacher that comes before me. MAN; what a curse you cast on your students. I still stop and look at what I’m doing right and wrong. I tell my wife to watch and listen for things that I can improve.”

* Betty Soltesz, Managing Director, Society for Biomolecular Screening (emailed her list of Desk Drawer items for last month’s contest): “It was so crazed around here yesterday all I had time to do was to dash off the list of items, didn’t even say hi! We need all the fun stuff we can get.

By the way, are you presenting at ASAE? I went to one of your sessions in the past and it was great. I’ve been a fan ever since.”

* Bob Filotto, accountant while reading The Leadership Genius of George W Bush: "Great timing to read it during the Convention. I'm really enjoying it!"

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IDEAS TO INSPIRE

With Words, We Inspire – Learning to Inspire From Public Figures

No matter your politics, almost everyone agrees that George W. Bush inspires us with his plain spoken style. A recent Newsweek article said, “Bush may mangle the language but [his] cowboy talk moves many regular Americans.”

from The Leadership Genius Of George W. Bush, paperback pp. 176-177 & 190-194

It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness, … it was the spring of hope, it was the winter of despair… How could Charles Dickens, writing in 1859, about England in 1775, capture the late 20th and early 21st century so exactly?

When it’s the best of times, Bush's plainspoken style makes us feel confident, because he is. He tells people, “I’m going to win the nomination and I believe I’m going to win the presidency.” And we believe it too. His brief speeches (for a political figure), lasting under 15 minutes, give us what we need to know without a lot of rhetoric. His repetition of his agenda using the same words (Message Discipline) allows us to believe that he’s telling the truth. Message Discipline also helps him actually achieve his agenda/goals – the more you say something, the more committed you and all those around you are. It becomes a part of you. It becomes a part of all of us.

When it’s the worst of times, Bush’s plainspoken style comforts us. “Well I don’t think about myself right now,” President Bush said when answering questions about a 9/11 possible assassination plot. “I think about the families, the children.” Tears welled up in his eyes. His tears made you feel he was compassionate, not weak. He’d never been much of an actor. The expressions that flashed across his face could be trusted as accurate reflections of what he was really thinking and feeling.

Whether it‘s the best of times or the worst of times, speaking plainly and simply lets people know what’s in his heart. The combination of just the facts brevity, confident wording, message discipline and compassionate emotion is well suited to a time of fear, grief and a primal rage for revenge. It’s equally well suited to “the spring of hope”. When you net it all out, people like someone when he tells it like it is. He tells a British journalist, “My job isn't to try to nuance. My job is to tell people what I think.”

Here’s How Bush Does It:
■ Short Sentences
“We refuse to be discouraged.”
Look for words and sentences in your writing and speaking to shorten. There are sure to be 9 letter words for which you can substitute 5 letter words. There are sure to be 15 word sentences that you can shorten to 10. Short, simple words and sentences make it easier for people to get your message more quickly. If you have many things to say you still can. Just do it in many short sentences instead of one long one.

It’ll be easier to understand as it draws the person in. They can picture what’s happening because they’re understanding as they’re reading/hearing. Long sentences require people to go back over the sentence to get the meaning and make the picture. Most of us don’t bother. We just go on to the next sentence instead.

■ Powerful Words
“America must keep its pledges to defend friends from aggression.”
Normally “must” is on our “not today, not ever” list. It smacks of patronizing (think about it? – who in your life said, “You must…” – your mother. And love her as we do, do we need another one?) Somehow coming out of Bush’s mouth in the example sentence it’s powerful. It’s because it’s America (a vision, a concept) that must instead of “You must”. When speaking about yourself “must” is powerful as well – as in “I must commit myself to moving this organization ahead”.

Use these powerful words/powerful ways to say them:

Instead of

Say

Because

"You need to..."

"you must…"

"In order to achieve your goal, you need to..."

"It’s important that you..."

Many adults will respond to "you need to.." by thinking or saying "I don’t need to do anything". Telling them why it’s important for them to do something increases the likelihood that they will want to do it.

"Since you were late, fill out the form."

"Fill out the form, since you were late."

(Move the verb to the beginning of the sentence.)

This is an active sentence and therefore creates action.

"may"

"maybe"

"possibly"

"possible"

"are" or "have"

These tentative words imply that you’re unsure whether something will or won’t happen. We use these words to protect ourselves because we’re not in total control (ex. "You may find this helpful."). The person unconsciously feels less than confident that it will work for them. Stating what will happen as a given creates confidence in the person. Another reason why we use these words is to keep from sounding pushy, demanding (ex. "You will do..."). You can prevent them from feeling this way by using assertive body posture and tone when talking.

"hopefully"

"hope"

"should"

"I can achieve our sales goals."

(Delete the words "hopefully", etc. and simply state what will happen.)

"could"

"perhaps"

"You will learn how to communicate powerfully."

Substitute the word "will")

"try to do..."

"do…"

(Delete the words "try to")

"I’m going to have you..."

"I need you to..."

"I want you to..."

"I’d like you to..."

"Tell me how you plan to get cooperation from your staff."

Delete the words "I’m going to…", etc. and just say what you need them to do.)

The person is more motivated to do things when they hear "You..." than "I...". They act faster, too (it’s unconscious). In addition, you’ll save words, straight – to the point -talk".

■ Optimistic – Positive Words
“It was exciting the first time I flew.”
Use words that make people feel your optimism – Bush uses the words excite, excited, exciting frequently. It’s important that you are sincerely excited or, using the word, instead of creating a feeling of optimism, will create a feeling of lying.

“..a smart, talented lawyer…”
Bush says good things about people and situations. In the famous words of Ena, Bambi’s mother, “If you can’t say something nice, say nothing at all.” A goal worth working toward.

And, finally the obvious – delete the negatives:

Instead of

Say

Because

"You need to..."

"you must…"

"In order to achieve your goal, you need to..."

"It’s important that you..."

Many adults will respond to "you need to.." by thinking or saying "I don’t need to do anything". Telling them why it’s important for them to do something increases the likelihood that they will want to do it.

"Since you were late, fill out the form."

"Fill out the form, since you were late."

(Move the verb to the beginning of the sentence.)

This is an active sentence and therefore creates action.

"may"

"maybe"

"possibly"

"possible"

"are" or "have"

These tentative words imply that you’re unsure whether something will or won’t happen. We use these words to protect ourselves because we’re not in total control (ex. "You may find this helpful."). The person unconsciously feels less than confident that it will work for them. Stating what will happen as a given creates confidence in the person. Another reason why we use these words is to keep from sounding pushy, demanding (ex. "You will do..."). You can prevent them from feeling this way by using assertive body posture and tone when talking.

"hopefully"

"hope"

"should"

"I can achieve our sales goals."

(Delete the words "hopefully", etc. and simply state what will happen.)

"could"

"perhaps"

"You will learn how to communicate powerfully."

Substitute the word "will")

"try to do..."

"do…"

(Delete the words "try to")

"I’m going to have you..."

"I need you to..."

"I want you to..."

"I’d like you to..."

"Tell me how you plan to get cooperation from your staff."

Delete the words "I’m going to…", etc. and just say what you need them to do.)

The person is more motivated to do things when they hear "You..." than "I...". They act faster, too (it’s unconscious). In addition, you’ll save words, straight – to the point -talk".

*We hear you skeptics. If you don’t believe us try this:
Think of a blue tree with pink leaves.
What’s the picture in your mind?
Um, hm – now do you believe us?

  
 **TOOL BOX**
     
The Leadership Genius of George W. Bush: 10 Common Sense Lessons from the Commander-in-Chief (especially the chapter, “Give It to ‘Em Straight”), by Carolyn B. Thompson & James W. Ware.
Abraham Lincoln on Communication – Books in a Flash (the book’s salient how-to’s on a word deck!). Order by emailing books@trainingsys.com
     

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TRAIN SO THEY’LL LEARN

Learning Methods That Catch Their Attention

Because the method:
  • Relates to current events — Games of Skill:
    If you don’t like the way the election goes this Fall, don’t worry. A PC game that came out in August lets you play campaign manager – either for Kerry or Bush, a candidate you create from scratch, or historical figures like Teddy Roosevelt. The Political Machine takes you through day-to-day campaign operations; there are endorsements to be had from organizations like the National Association for Women, speeches to make, ads to buy in contested states, a travel budget to stick to and a running mate to choose. You also decide where your candidate stands on hot-button topics like homeland security, gay marriage, tax cuts, etc., should your candidate appear on “60 Seconds” or “The O’Maley Factor”.
  • Brings together people with something in common – Group Sharing:
    Who:
    Rotary Club of Boca Raton Sunrise
    Where: District 6930, Florida, USA
    What: New Leaders Group
    Purpose: provide opportunities to gather once a month to:
    expand their organization knowledge
    bond with other new members
    explore opportunities for service within the club
    Results: Participants report increased motivation and are more willing to stay with Rotary and recruit new members.
  • Kills 2 birds with 1 stone — Reading a Book & Involvement in the Community:
    According to a recent report on the reading habits of Americans by the National Endowment for the Arts, less than ½ of the adult American population now reads for pleasure. Using Census Bureau data, the NEA found that the number of Americans who say they’ve even opened a single book of fiction, let alone a poem or a play, over the course of a year has declined from 50.9 in 1982 to 46.7% today. It gets worse. Young adults between 18 and 34, a category that once claimed the status of most-active readers, is now the lowest, dropping 28% since 1982. (“Literature” means simply any books that people read without guns pointed to their heads. If people read even 3 pages of a Harlequin romance, it got counted.)

    One of the most troubling things uncovered by the NEA poll is that people who read are also more likely to do volunteer work or attend plays or ball games (involvement in the community). This study suggests that there are 2 groups of Americans emerging in this electronic age. The 1st group takes a very active an engaged attitude toward information and society. The other group are increasingly passive consumers of electronic entertainment. Unfortunately, 1 group is growing – and it’s not the readers.

  • Is the closest you get to reality without it being real — Video Game Simulation:
    Army Special Operations soldiers may soon get a high-tech computer game to teach them Arabic. Now being designed at the University of Southern California, the Tactical Language Training System helps students learn “situational Arabic” by inserting them into a realistic video game as Special Forces operator Maj. John Smith (Maj. Kate Jones for women). The mission: enter a Lebanese village (an Iraqi version is planned) and talk your way into meetings with the mayor and a “Shiite leader of uncertain loyalties” to get help rebuilding a damaged water plant. The game is constructed from a stripped-down version of the popular Unreal Tournament – but without the guns.

    It employs voice-recognition and artificial-intelligence technologies so that the mayor and others react to Smith’s Arabic words and motions. Smith advances if a soldier pronounces Arabic properly and uses respectful gestures. But villages can react badly. In a café sequence, the Major explains his mission and asks his way to the mayor’s house. If the student botches his request, a bystander leaps up — “You’re lying! You are CIA!” he yells at Smith. The game can be run on a PC, and the Army hopes it will help Special Forces soldiers who often deploy too quickly for detailed language instruction.
 
**TOOL BOX**
    
Imaginative Events: A Sourcebook of Innovative Simulations, Exercises, Puzzles & Games, by Ken Jones
Email books@trainingsys.com to order.
 

Tools: Recruit Inspire Train Retain

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RETAIN THE BEST

Rewarding Employees – From Oracle to Associations to Restaurants, to Our Government

  • Affirmation & Peer Recognition: affirmation from the outside can give context to the projects your employees are working on, motivate them to put more effort into their assignments, and generally improve employee morale. Last year, Oracle Data Warehousing architect Andy Witkowski and the SQL OLAP team submitted a paper to SIGMOD (Special Interest Group on Management of Data). The team’s paper was not only accepted – it won Best Paper, for its new approach to extending analytical functionality. He regarded this award as a significant career success, because it was bestowed by a community of his peers, based on rigorous standards of excellence.

    Here are a couple of things you can do to help expose your employees’ accomplishments to the outside world:
    • Managers need to support their employees in their pursuit of external recognition. Monitor trade journals and trade associations and be aware of the awards your staff could win. Make time or money available to help employees apply for recognition or attend award ceremonies. Whether or not your employees win the awards they apply for, your support sends a clear signal that you recognize their contribution.

    • When an employee wins an award, make sure you tell the rest of your organization about that person’s success. Make a big deal about it in the company newsletter. Have a celebration to raise awareness of the employee’s success.

    Adapted from Oracle’s E-Business Magazine, 8/04

     
  • Incentive Compensation Plan Weighted: Tony Keane, Deputy Executive Director, Construction Specifications Institute, said, “Our incentive compensation plan which is open to all employees has 5 equally weighted compensation items.
    1. Net Financial Performance
    2. Net Cash Generation
    3. New Member Recruitment
    4. Membership Retention Rate
    5. Member Satisfaction Survey
    This way it is a balanced approach to what the organization wants to achieve and not a cut costs to generate bonus activity.”
     

  • Giving Thanks: Federal managers have several options to reward peak performance according to the Merit Systems Protection Board.

AWARD

DESCRIPTION

Accomplishment-Based Cash Awards

Can be up to $25,000 per employee, with OPM approval.

Rating-Based Cash Awards

Based on a "fully successful" or better rating. Can be as much as 20% of salary.

Quality Step Increase

For employees who receive an "outstanding" (or the top level) performance rating.

Time Off

Can be granted without charge to leave.

Honorary Awards

Often granted through a formal process. Items presented should have symbolic value (such as plaques or medals), as opposed to monetary value.

Informal Recognition

Agencies can periodically award appropriate items of nominal value.

From Government Executive Magazine, 8/15/04

  • Doing Well by Doing Good

  • A People Report 2003 Survey of Unit Level Employment Practices found that 78% of restaurant companies surveyed say participation in community service/philanthropy has a positive impact on unit level employee morale; 59% on their job commitment; 40% on retention.
  • According to a 2002 Cone Roper Corporate Citizenship Study, 77% of people surveyed say that a company’s commitment to social issues is important when deciding where to work.

  • The 2001 National Philanthropy Benchmark Study by Walker Information reports that 70% of employees surveyed working in companies with clear philanthropic commitments are likely to recommend it as a good place to work.

  • Offer employees a spectrum of ways to participate. “We look at all the ways our people might want to contribute and find a way to facilitate it,” says Lou Kaucic, chief people officer, Applebee’s International. Anne Leslie, research manager of Cone, Inc., says that, “Volunteer programs can range from opportunities to participate in one-time events, to providing flex schedules for unpaid volunteer hours, to paid time off. Even a bulletin board of volunteer contacts can make a difference. One of the biggest barriers to volunteering is not knowing where to go.”

  • Celebrate and reinforce successes. “Our people watch to see what we reward, and each year we build more momentum,” says Lou. Programs at Applebee’s include a coveted Good Neighbor Award, presented annually to 6 GMs. Associates at the corporate headquarters/support center, can earn points for awards and recognition by donating time, money, etc. to causes. The highest level, the Crystal Apple Award, is presented at a dinner for winners and their guests.

  • Get the word out. Anthony’s restaurants, winners of the NRA 2003 Restaurant Neighbor Award, circulates a team-member newsletter that talks about community activities and GMs meet monthly to take information back to their staffs. Restaurants Unlimited is launching a Web-based newsletter to share best practices within the company. (For more information about community involvement, visit www.restaurant.org/community.)

From Briefing, an American Express newsletter

  
**TOOL BOX**
   

Make Their Day: Employee Recognition That Works, by Cindy Ventrice

   

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Recruitment, inspiration, training, and retention ideasHave a recruitment, inspiration, training, or retention idea or question? Ask by clicking the question mark, and we’ll post your idea or question (and the answer) in Answers & Ideas on Recruiting, Inspiring, Training, & Retaining Great Employees at http://www.trainingsys.com.

THINGS TO DO THIS MONTH/CONFERENCES TO ATTEND/
WAYS TO VOLUNTEER & GIVE

SEPTEMBER
Better Breakfast Month
Be Kind To Editors And Writers Month
September 12-18: International Housekeepers Week
September 13-19: Child Care Week
September 4: Bright Idea Day
September 6: Read A Book Day
September 8: Do It Day and Nose Hair Maintenance Day (We’re not even going to go there!)
September 10: Swap Ideas Day
September 12: Chocolate Milkshake Day and Video Games Day (Have a shake while playing video games – life is good!)
September 13: Positive Thinking Day
September 14: Cream-filled Donut Day
September 15: Hat Day and Rosh Hashanah
September 16: Working Parents Day
September 20: Thank You Day
September 22: Ice Cream Cone Day
September 23: Chocolate Day
September 24: Yom Kippur
September 26: Pancake Day and Good Neighbor Day (bring your neighbors pancakes!)
September 29: Coffee Day

Dave Meier’s Accelerated Learning Training Methods Workshop, http://www.alcenter.com 
September 13-15, Embassy Suites, Denver, CO
September 27-29, AmeriSuites, Dallas, TX

2004 Regional Seminars: “Doing Business God’s Way: Transforming People and Organizations”, facilitated by author Dennis Peacock
September 10-11, Louisville, KY
September 24-25, Seattle, WA
info@scsbusiness.org

Questionmark Breakfast Briefings (FREE!)
Learn to get the most from your online tests, quizzes & surveys. To register, email TRAINING SYSTEMS, INC. (distributor of QuestionMark), TSI@trainingsys.com 
September 28, Atlanta, GA
September 30, Bethesda, MD
October 12, Seattle, WA
October 13, San Francisco, CA
October 14, Garden Grove, CA
October 19, New York, NY
October 21, Cambridge, MA
November 3, San Antonio, TX
November 4, Oak Brook, IL

September 13-15, 2004
ER Expo 2004 Fall, Boston, MS, http://www.erexpo.com/expo/ref/HRE 

September 28-30, 2004
The Motivation Show, McCormick Place, Chicago, IL, http://www.motivationshow.com 

October 5-8, 2004
HR Generalist Certificate Program, Hyatt Regency, McCormick Place, Chicago, IL, http://www.shrm.org/seminars 

October 11-13, 2004
Training Magazine’s Annual Training Fall Conference & Expo, San Francisco, http://www.vnulearning.com 

October 12-15, 2004
Strategic HR: Aligning With the Business to Drive Results, The Westin Century Plaza Hotel & Spa, Los Angeles, CA, http://www.shrm.org/conferences/strategy

October 13-15, 2004
HR Executive’s Technology Conference & Exposition, McCormick Place, Chicago, www.HRTechnologyConference.com

October 18-21, 2004
ELearning Producer Conference, Orlando, www.elearningguild.com

October 25-27, 2004
SHRM Workplace Diversity Conference & Exposition, Chicago, IL, http://www.shrm.org/conference/diversity 

October 26-29, 2004
International Coalition of Workplace Ministries (ICWM), Holiday Inn Select, Bloomington, MN, joey@marketplaceleaders.org 

October 27-31, 2004
International Career Development Conference, Sacramento Convention Center, Sacramento, CA, http://www.careerccc.com 

October 28, 2004
3rd Annual Chicagoland Learning Leaders Conference, Hamburger University, http://Chicagoland.ExecutiveLearningExchange.com 

November 6, 2004
Berrett-Koehler Conference: Making A Difference, Billy Graham Civic Auditorium, San Francisco, CA, http://www.bkconnection.com 

November 15-18, 2004
IQPC’s Corporate University Week 2004: Driving Business Strategy Through Learning, Orlando, FL, http://www.cuweek.com 

VOLUNTEERING & GIVING

Give Iraqi Children the Tools to Learn
While buying school supplies for your kids, purchase an extra set for a child in Iraq. Through Operation Iraqi Children’s School Supply Kit Program, you can send an Iraqi child basic but desperately needed school supplies. Visit http://www.operationiraqichildren.org for details.

International Volunteer Program Association
An alliance of nearly 50 non-profit, non-governmental international volunteer and internship exchange organizations based in North America. Site has a search engine that allows you to search by region of the world, type of work, and duration of project, http://www.volunteerinternational.org 

Volunteer America
Connects individuals, families, and groups with volunteer vacations on public lands across America. Provides a database that is searchable by state, and emphasizes eco-volunteerism and wilderness preservation, http://www.volunteeramerican.org 

Global Volunteer
Go on 1-3 week volunteer trips to 19 nations, including caring for children in orphanages in Ukraine, repairing schools in Tanzania, teaching English in Greece, assisting with cultural festivals in Hawaii. Go to http://www.globalvolunteers.org
 
Adopt a Soldier!
Help make a soldier’s tour in Iraq easier. Go to http://www.SoldierAngels.com, choose a soldier (or an entire platoon!) and send them care packages.

ENTER CONTESTS & GET RECOGNITION

HR Executive Magazine is searching for “The World’s Most e-Savvy HR Organizations”. Specifically, they want to identify HR departments that are pushing the envelope in terms of how they use technology in all areas of HR. To nominate your organization, describe the innovative ways you use technology (no more than 700 words). Include contact information (phone, email, fax) of the person preparing the nomination. Send entry to: Andrew R. McIlvaine, Special Sections Editor, amcilvaine@lrp.com by September 15, 2004.

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