Recruit, Inspire & Retain

October 2008

Ideas for “Marketing” and Providing “Customer Service” to Current and Potential Employees

Great Training for Great Employees

Visit our website,
800-469-3560 FAX 815-469-0886



bullet FUN Days to Celebrate (Call/Email for Ways to Celebrate the FUN Days to Celebrate!)
bullet RECRUIT:  “New Collar” Workers = Hourly Careers
bullet To: God, From: The Dog
bullet Who's Wearing Fun Meters?
bullet Cool Calls
bullet INSPIRE: On-The-Spot Recognition
bullet TRAIN: Leadership Skills Via E-Learning: They Said It Couldn’t Be Done
bullet RETAIN: Audit Your Human Resources Function to Improve/Maintain Employee Retention
bullet Professional Development Conferences
bullet Ways to Volunteer & Give

What I Did Last Summer

OK, it’s really gone now — so whether your Summer extended the full calendar amount (September 21) or ended when school started — did you do something enjoyable and memorable?

 Click to Email 

READERS! If you find an article worthy of Recruit, Inspire & Retain, please send it (with a note telling us where you found it)

We encourage you to use these articles in your own communications with staff and customers/members.

If this was forwarded to you, get your own copy FREE!



October is...
Breast Cancer Awareness Month
Polish American Heritage Month
AIDS Awareness Month
Roller Skating Month
Pasta Month
Pizza Month
Pretzel Month
Spinach Lovers Month
Chili Month
Cookie Month
(Good thing it isn’t "Watch Your Weight Month"!)

October 5-11 – Get Organized Week & Squirrel Awareness Week (Squirrels are VERY
                         organized; observe them for tips.)
October 6-12 – Customer Service Week
October 12-18 – Pet Peeve Week

October 1 – International Day of Older Persons
October 2 – Name Your Car Day & World Farm Animals Day (Or is it "Name Your Farm
                   Animals Day" & "World Car Day"? I always get these two confused.)
October 3 – Send A Smile Day
October 4 – International Toot Your Flute Day, World Animal Day, Golf Lovers Day, &
                    International Frugal Fun Day
October 5 – Long Walk Day, Intergeneration Day, & Do Something Nice Day (Go for a long
                    walk with a grandparent & a child — they don’t have to be your own!)
October 6 – Biscuit Day
October 8 – Yom Kippur & Bring Your Teddy Bear to Work and School Day
October 9 – Dessert Day
October 10 – World Egg Day
October 11 – "You Go, Girl" Day
October 15 – Grouch Day (Yeah, what are YOU lookin’ at?)
October 16 – Boss’s Day, Oatmeal Day, & Dictionary Day
October 17 – Pasta Day
October 18 – Chocolate Cupcake Day & Boost Your Brain Day (Frost your cupcake w/dark
                      chocolate and you’ve accomplished both!)
October 19 – Change Your Life Day & Look Back on Your Life Day (...probably should do the
                      second first)
October 20 – Shampoo Day
October 21 – Babbling Day
October 22 – Eat A Pretzel Day & Color Day
October 23 – Do-It-Yourself Day
October 24 – International Forgiveness Day
October 27 – Boxer Shorts Day
October 28 – Chocolate Day
October 29 – Happy Birthday, Internet!
October 30 – Candy Corn Day & Bodybuilder’s Day
October 31 – Halloween, Magic Day, & Caramel Apple Day

Email TRAINING SYSTEMS, INC. for ideas on how to celebrate any of these days.
Last month, a reader asked us to include the ideas right here in RECRUIT, INSPIRE & RETAIN. We thought it was a great idea, and when we expressed concern for the amount of time it would take, he asked if we could at least do a couple. So here’s two for this month!

You Go, Girl Day! - the day is a time to remember the courage of Kathy Sullivan, the first American woman to walk in space. Send an inspirational ecard -

Eat a Pretzel Day - celebrate this day by providing all kinds of pretzels to staff along with the origins of the pretzel on cards (The origin of the Pretzel can be traced to about 610 A.D. in one of the monasteries of Southern France or Northern Italy. An imaginative monk wanted to use the dough left over after baking bread, so he made strips and formed them to represent children's arms folded in prayer. He called each one a "Pretiola" - the Latin word for little reward. Today over 300 million pounds of Pretzels and Pretzel Products are produced every year. ).

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"New Collar" Workers = Hourly Careers

Have you been having a hard time these past 20 some years hiring hourly staff who’ll love what they do and stay? says there are lots of college educated people who choose hourly as their career:

A significant number of U.S. employees ages 18 to 29 are content as hourly workers and see themselves as staying put in hourly jobs for the duration of their careers.

They are what terms "new collar" workers. A preference for hourly over salaried positions is not limited to those who didn’t graduate from college.

"Whether they have a college degree or they don’t have a college degree, [these young Americans] consider themselves a career hourly employee," said Cathy McCarthy, senior vice president of marketing for

The Richmond, Va.-based focuses on connecting hourly workers with positions that range in pay from minimum wage to about $20 per hour.

"They don’t really view themselves as moving into a salaried position at any point in their career," McCarthy told SHRM Online.

Among the findings from a survey conducted May and June 2008 with 1,755 young Americans:

• 48 percent who don’t have a college degree expect to be career hourly workers; 30 percent expect to be salaried employees.

• 25 percent of those with college degrees are career hourly workers or intend to pursue a career as an hourly employee; 62 percent expect to be salaried.

The reality of how many Americans are, or intend to be, career hourly employees is likely to be even higher, according to, pointing to U.S. Bureau of Labor Statistics data indicating that 59 percent of U.S. workers are paid by the hour.

"We think that’s kind of important to talk about," McCarthy said. "Yet there is very little coverage of that group [and] what their plans are for the future," she added, noting that "this is a significant group that kind of gets ignored."

Top 5 "New Collar" Industries

1. Retail, 18%
2. Service/Customer Service, 16%
3. Health Care, 16%
4. Office/Business, 10%
5. Restaurant/Food Service, 8%

The findings might suggest a mindset change for employers who might not have looked on hourly workers as potential long-term employees, she noted. And the best thing about their jobs—their co-workers—they said. Pay, benefits and interacting with customers followed in a nearly three-way tie for the second best thing about their jobs.

"It’s just a very different value system" than that of previous generations, McCarthy said.

From HR Magazine, Sept 2008

Get more tips on recruiting great employees from TRAINING SYSTEMS.


This trend is so new we couldn’t find a book on this one yet. We’ll keep our eyes open and let you know once one gets published.

Tools: Recruit Inspire Train Retain

Recruitment, inspiration, training, and retention ideasHave a recruitment, inspiration, training, or retention idea or question? Ask by clicking the question mark, and we’ll post your idea or question (and the answer) in Answers & Ideas on Recruiting, Inspiring, Training, & Retaining Great Employees at

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Dear God: Why do humans smell the flowers, but seldom, if ever, smell one another?

Dear God: When we get to heaven, can we sit on your couch? Or is it still the same old story?

Dear God: Why are there cars named after the jaguar, the cougar, the mustang, the colt, the stingray, and the rabbit, but not ONE named for a dog? How often do you see a cougar riding around? We do love a nice ride! Would it be so hard to rename the 'Chrysler Eagle' the 'Chrysler Beagle'?

Dear God: If a dog barks his head off in the forest and no human hears him, is he still a bad dog?

Dear God: We dogs can understand human verbal instructions, hand signals, whistles, horns , clickers, beepers, scent ID's, electromagnetic energy fields, and Frisbee flight paths. What do humans understand?

Dear God: More meatballs, less spaghetti, please.

Dear God: Are there mailmen in Heaven? If there are, will I have to apologize?

Dear God: Let me give you a list of just some of the things I must remember to be a good dog:
1. I will not eat the cats' food before they eat it or after they throw it up.
2. I will not roll on dead seagulls, fish, crabs, etc., just because I like the way they smell.
3. The Litter Box is not a cookie jar.
4. The sofa is not a 'face towel'.
5. The garbage collector is not stealing our stuff.
6. I will not play tug-of-war with Dad's underwear when he's on the toilet.
7. Sticking my nose into someone's crotch is an unacceptable way of saying 'hello'.
8. I don't need to suddenly stand straight up when I'm under the coffee table.
9. I must shake the rainwater out of my fur before entering the house - not after.
10. I will not come in from outside and immediately drag my butt.
11. I will not sit in the middle of the living room and lick my crotch.
12. The cat is not a 'squeaky toy' so when I play with him and he makes that noise, it's usually not a
      good thing.

Thanks to TRAINING SYSTEMS, INC. Associate Julie Drew (a fellow dog lover) for sending this to us!

**TOOL BOX****
"All stressed out and no one to choke" poster Here’s a FREE poster that everyone will LOVE Want more? Email or call 800-469-3560 to find out how to buy packs of posters!

Tools: Recruit Inspire Train Retain

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Fun Meter  

* Guests at Zane & Rach’s wedding in Minnesota (Rach’s mom told us that Fun Meters have changed their whole family’s life! They use them for all kinds of communication in the family so it was only fitting that all the wedding guests should each have one)



On-The-Spot Recognition

In the past, we told you about the health care company that asked us what type of incentives to provide their staff for taking actions that represented the company’s Core Values. We took a random poll of staff and discovered that they felt most recognized when it felt like their boss noticed them and rewarded them "on-the-spot". We then developed an easy way to do this (a booklet of no-cost, low cost, and worth-the-cost incentives to choose from & training on how to notice and deliver the recognition) to help all those managers. So imagine how thrilled we were to see this article:

Research shows managers know recognition is important and realize they should do it more often. But just how important is recognition? Business Futurists Roger Herman and Joyce Gioia report that statistics show companies who recognize their people outperform companies that don’t by 30 to 40 percent.

In addition, the Generation Ys — and frankly, all of us now — are used to working in a world in which instant communication & information are just a click away. With instant messaging and texting, why should they wait to hear feedback and praise?

To be truly effective, recognition has to meet two criteria: it must reward the right behaviors and it must be immediate.

Turn Best Practices into Common Practices
Employees should be recognized for behaviors and activities that are based on best practices – well-defined, credible standards that align with and support corporate goals. Simply put, best practices are those behaviors and activities exhibited by your top performers. The greatest success occurs when best practices turn into common practices. To determine your best practices:

1st Identify your top performers.

2nd Find out how those top performers are doing what they’re doing. You can do this by asking 2 basic questions:
What’s contributing to your success?
What are your obstacles?

3rd Define what you need in terms of behaviors and results. Based on the answers to the 2 questions, identify 2 or 3 behaviors that your top performers are already doing to get the results you’re looking for. Choose 2 behaviors and one result metric.

4th Reward people On-the-Spot for achieving the behaviors. This is not as easy as it may sound. Managers have to be on the ball to observe, evaluate, coach, and reinforce the new behaviors. They have to be consistent, rewarding only those behaviors that meet the stated behaviors.

5th Clone your top performers’ behaviors. How do you help others copy what top performers are doing?

  • Talk up what the best practices informally or formally and reward and recognize others who take the same steps.
  • Also reward those in their sphere of influence (managers, peers and/or support people identified as part of the best-practice process).

Companies are realizing the powerful impact on-the-spot recognition has to reinforce desired behaviors and achieve results. Highly visible, immediate, consistent, motivational and engaging, on-the-spot recognition works across all industries and is effective for employees of all ages. It works so well that Anderson Performance Improvement Company reports their clients spent from 13 percent to 25 percent of their recognition budget on On-the-Spot rewards (like e-cards with points to be accumulated for prizes, and Scratch & Win Cards). The bottom line: the appropriate recognition at the appropriate time reinforces best practices, ultimately improving performance of the organization.

Excerpts from The Power of Incentives 2008

Get Weird! 101 Innovative Ways to Make Your Company a Great Place to Work, by John Putzier
Make Their Day! Employee Recognition That Works, by Cindy Ventrice

Order both by calling 800-469-3560 or emailing and get your 10% discount by mentioning RIR.

Tools: Recruit Inspire Train Retain

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* John Baxter, HR Dir., AFM, read last month’s article on Recruiting and asked: "In the section where Sheila Johnson writes about recruiting the right people, she mentions the PIAV test. We have used and/or use DISC, 16PF, MMPI, and other tests, but I am not familiar with the PIAV. Any thoughts — who administers? What is it measuring? Thanks."

Training Systems, Inc. answered: "We don’t know anyone personally who used Personal Interests, Attitudes and Values (PIAV) but we looked at the top couple hits on Google and this company looked interesting:

* Mike Tillmans, Tillmans Performance Improvement, read last month’s article on Training older workers and wrote: "Thanks for that material on the older worker from AARP in your newsletter. Wish I had a clearer picture of that 25 years ago when I was dealing with older workers on my teams."

* John Crupper, after leaving his current job, wrote about his Fun Meter: "I believe that I received my Fun Meter button from you (if not you’ll still appreciate this) during one of the CMA meetings. After cleaning out my office on the last day, I pinned it to the cubicle wall below my name with the pointer set to the lowest level."



Leadership Skills Via E-Learning: They Said It Couldn’t Be Done

When Tammy Henderson, an assistant call center manager at Staples, started her Management Certification Program (MCP) with Staples University in late September, she began meeting with a diverse group of students from all over the United States and Canada. The nine-month program recruits some of Staples' top leaders to train high-potential junior managers in financial and strategic management, coaching and development, selection and hiring, diversity, and ethics.

Henderson attended 90-minute workshops with senior leaders, participated in group activities, took tests and worked with two other Staples junior managers on a presentation delivered at the end of the course in April.

Staples' MCP program is usually held at the office-supply retailer's Framingham, Mass., headquarters. But Henderson's cohort experienced one key difference--it was Staples' first virtual MCP program. Henderson completed the entire MCP program without leaving her home in Halifax, Nova Scotia, until the April graduation in Framingham.

Henderson and 14 classmates used Microsoft Live Meeting, Element K and Adobe Acrobat Connect to access courses and projects. To complete her final project on reducing call transfers within different business units, Henderson and two classmates--one in Kentucky and the other in Framingham--created their report and presentation using e-mail and conference calls. She says the project benefitted from the different points of view.

Henderson says the course was geared to different learning styles and included plenty of graphics and audio. Web-based tools made it easy to bookmark references, and many test scores were available immediately. One challenge: The enthusiasm of the group sometimes caused everyone to talk at the same time. Facilitators solved the issue by using the function on Live Meeting that allows participants to virtually "raise their hands" to be called on.

Henderson says part of the fun at the graduation and presentation of projects was connecting faces with names of her fellow students. "They didn't look at all like what I expected," she chuckles.

Staples is just one company moving beyond corporate web sites and basic online courses to use technology for leadership development. As the technology that drives webinars, multiplayer online games, podcasting and videocasting advances, companies will continue to experiment with new types of training.

Cost and Effectiveness
Developing leaders with new technology can cost less than $1,000 for the simplest podcasting to hundreds of thousands for virtual worlds created in multiplayer online games such as Second Life. Many times, though, virtual training can be cost-effective compared with traditional training. For example, it would be prohibitively expensive to fly call center employees to Framingham every month, but Staples' Virtual MCP program enables participation by customer service managers who otherwise couldn't take part.

Response to the program has been "absolutely stellar," says Ray Stevens, director of Staples University and learning technology. "To a person, from the participants as well as the business leaders, it was a huge win."

Staples University's online offerings also include 250 courses and use blended learning, training via satellite, video broadcasting and management training webinars.

Although many employees have adapted rapidly to online courses and getting the latest company information through podcasts, leadership development may be one of the last frontiers of learning through technology.

Nancy Persson, vice president, organizational development, training and internal communications at Staples, says corporations may experience pushback from managers and employees.

"When it comes to management development, there has been an assumption that you have to do all of that live." The complexities of skills training, observation and feedback have been difficult to deliver through anything but classroom or person-to-person training, Persson says. Yet rapidly developing technology combined with a changing workforce mind-set has affected that: "We've demonstrated through the virtual MCP that you can still set a lot of the same type of learning objectives and accomplish them without using the traditional classroom."

Excerpts from HR Magazine September 2008

Contact TRAINING SYSTEMS, INC. to explore ways e-learning for leadership or other soft skills can work in your organization’s culture: Email or 800-469-3560.

Make a Comment?

Get more tips on training great employees from TRAINING SYSTEMS.

The Corporate University Workbook: Launching the 21st Century Learning Organization, by Kevin Wheeler (Author), Eileen Clegg

Handbook of Online Learning: Innovations in Higher Education and Corporate Training, by Kjell Erik Rudestam (Editor), Judith Schoenholtz-Read (Editor)

Tools: Recruit Inspire Train Retain

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Audit Your Human Resources Function to Improve/Maintain Employee Retention

Whether your human resources function is a whole department, one HR professional , or whoever helps with new employees and payroll — knowing how well you do the various functions will give you ideas for your employee retention.

In today’s competitive business environment, every part of an organization must demonstrate its contribution to enterprise success. Conducting a human resources audit can provide key insights into how well the function delivers value creation and identify areas of potential improvement.

What Is a Human Resources Audit?
An human resources audit is a systematic review of the human resources functions, its strategic directions, structure and resources, systems and procedures; cost and capabilities; and ultimately, its contribution to the organization. A well-designed audit provides a diagnostic tool to measure human resources’ performance against organization expectations and other organization’s practices, and target areas that would benefit from improvement.

Hr Organizations’ Use of Metrics

Does your organization currently. . .

Yes (%)

Collect metrics that measure the impact of human resources programs and processes?


Use dashboards or scorecards to evaluate human resources function?


Have metrics and analytics that reflect the effects of human resources function (competence, motivation, attitudes, behaviors)?


Have the capability to conduct cost-benefit analyses of human resources function?


Measure the financial efficiency of cost-per-hire, time-to-fill, training costs?


Collect metrics that measure the cost of providing human resources services?


The human resources function builds values, culture and a set of practices that recruit, retain, develop and inspire high-performing staff. An effective human resources function also should be engaged in establishing work practices that allow the ideas and capabilities of all staff to become known and utilized effectively. Hence, an audit can help demonstrate to what extent the human resources function contributes to organizational effectiveness as a whole.

How Is It Done?
The audit can be conducted by anyone with sufficient human resources and business experience, and having it conducted by an external person — rather than an internal employee — can give a more objective view of the organization. Typically, the audit includes a data-collection/discovery process that looks at organization structure, roles, processes, practices, technology and documentation.

Then, through a series of interviews with managers, leaders, staff and customers, this data is reviewed in the context of what is needed by the organization for it to be successful. A compliance/regulatory review also is important to manage risk and avoid litigation. The final outcome of the audit is a diagnosis of which practices are efficient and effective and which ones need improvement, as determined by HR’s customers, objectives and leading industry practice.

Adapted from Talent Management, September 2008.

Want a copy of The Human Resources Audit TRAINING SYSTEMS, INC. uses? Email us.

Make a Comment?

Get more tips on retaining great employees from TRAINING SYSTEMS.


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October 2, 2008
Southern Illinois Volunteerism Conference, Holiday Inn, Mt. Vernon, IL,

Information Mapping’s Developing Procedures, Policies, and Documentation Workshops

October 14-16
October 21-23
October 28-30
November 4-6
November 11-13
November 18-20
December 2-4
December 9-11
December 16-18
Atlanta, GA
Waltham, MA
Phoenix, AZ
Columbus, OH
Houston, TX
Orlando, FL
Waltham, MA
Washington, D.C.
San Francisco, CA

October 6-7, 2008
Exceptional Boards: Strengthening the Governance Team Workshop, The Fairmont, Chicago, IL,

October 15-17, 2008
Canadian Society for Training and Development Annual Conference 2008, Toronto, CAN,

October 15-17, 2008
HR Executive’s 11th Annual HR Technology Conference & Exposition, McCormick Place, Chicago,

October 16-17, 2008
WEB 30 Conference & Expo: Semantic Web & Linked Data Business Strategies, Santa Clara, CA,

October 27-28, 2008
SHRM Workplace Diversity Conference & Exposition, Atlanta, GA,

December 2-4, 2008
European Incentive & Business Travel Meetings Exhibition, Fira Gran Via, Montjuic 2, Barcelona, Spain,

December 3-5, 2008
Training Magazine Institute, Buena Vista Palace Hotel and Spa, Orlando, FL,

December 5-8, 2008
Society of Incentive & Travel Executives International Conference, Fairmont Le Montreux Palace, Montreux-Vevey, Switzerland,

December 9-11, 2008
International Association of Exhibitions and Events Expo! Expo!, Miami Beach Convention Center,

January 9-11, 2009
Association for Convention Operations Management Annual Conference, Westin New Orleans,

January 11-14, 2009
Professional Convention Management Association Annual Meeting, Ernest N. Morial Convention Center, New Orleans,

January 15-18, 2009
IAL’s 34th International Conference: "Liftoff For Learning", Houston, TX,

January 27-28, 2009
Association Technology Conference, Washington Convention Center, Washington, DC,

January 27-30, 2009
Religion Conference Management Association World Conference, Grand Rapids, MI,

January 29-30, 2009
Exceptional Boards: Strengthening the Governance Team Workshop, Gaylord National Resort & Convention Center, National Harbor, MI,

February 7-10, 2009
Meeting Professionals International: MeetDifferent, Georgia World Congress Center,

February 23-25, 2009
Talent Management Magazines’ Strategies 2009, Ritz-Carlton, Laguna Niguel, CA,

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WAYS TO VOLUNTEER & GIVE has a list of hundreds of organizations that support the military. The Yellow Ribbon Fund is one such group and focuses on injured service members and their families.





K has great tips on green cleaning.
KK & will help you get off junk mail lists.
K has tips on every facet of green living.
K gives advice on replacing old light bulbs w/energy efficient bulbs.
K provides comprehensive "green power" info.
K urges the use of recycled paper.
K helps you plant trees to save the environment.

Going Green At Work
find ecofriendly building materials and services at
buy ecofriendly office supplies at http://www.thegreenoffice.comcom
work from home ideas at 
find jobs and volunteer opportunities with socially responsible organizations at 
Reduce paperwork by invoicing, & paying employees & bills electronically
TRAINING SYSTEMS, INC.  now invoices exclusively by email and is close to paying everyone
         by credit card, PayPal, or automatic debit from checking account)
Encourage employees to use public transportation
Use ceiling fans to reduce air-conditioning costs
Reduce your hot water heater temperature by 2 degrees and insulate the tank
Use energy-saving light bulbs

B.I.G. ON BOOKS is an organization that promotes literacy in underprivileged countries, primarily Africa, Eastern Europe, and Southeast Asia. You can donate books through most Rotary Clubs. B.I.G. also accepts cash donations. Send email to Steve Frantzich at for more information.

Kicking World Hunger is the biggest soccer juggle-a-thon in the world (uh, that we know of), much like a walk-a-thon, but more fun! Participants sign up to juggle a soccer ball thousands of times while raising money to provide hope for children and communities that desperately need it.

Charity Navigator ( is an in-depth, searchable guide to more than 5,000 charities worldwide that aims to encourage "intelligent giving". They rate charities based on their total expenses, revenues, and organizational capacity. If you want to give, but the recent slew of charity scandals has you feeling skeptical about where your money would go.

Take Pride T-Shirts ( was founded by a group of friends who all share the belief that the more difficult the mission facing our military, the more deserving they are of our thanks and support. Each unique shirt design provides a glimpse into the life of a different US Service member who served in Iraq or Afghanistan and is hand silk-screened. The message of the shirts isn’t political, it's about acknowledging, celebrating, and taking pride in the spirit of young Americans who despite facing an extremely difficult job and unpleasant conditions, nonetheless strive to do their job well. Take Pride gives at least 20% of profits to charities and causes that assist combat veterans of Iraq and Afghanistan.

Set a reminder to visit daily and click this button to help underprivileged women get mammograms. helps you find organizations in your area that spark your interest in volunteering. fights for family-friendly programs and policies at work. honors the heroes and victims of 9/11, by giving ideas for good deeds to perform. helps entrepreneurs by connecting them with backers for short term loans and both make sure the organizations you’re supporting are legit and give the bulk of their money to their mission

Global Volunteers (
You can:
select by type of work project
select by country and date
select by service program conditions
select by cost


Recycle yogurt containers and old toothbrushes!
Recycline’ Preserve partnered with Stonyfield Farm and is recycling yogurt containers into toothbrush handles. Old toothbrushes are used to make plastic lumber for picnic tables. Go to http://www.recycline.comcom for details.

Responsibly Dispose of Your Old Electronics
Donate Old Cell Phones
911 Cell Phone Bank provide free emergency cell phones to needful people through partnerships with law enforcement organizations,

Recycle PCs, cell phones, printers, CDs diskettes, etc., with GreenDisk. For $29.95, they send a 70-pound-capacity box. When it’s full, you download postage from their website and ship it back. Your “junk” then goes to workshops for the disabled and are refurbished.  http://www.greendisk.comm

Donate PCs to National Cristina Foundation,; Goodwill,, Salvation Army,

Recycle PCs and other computer products at Hewlett Packard and Dell. See their websites for details.

Several other places to recycle old PCs:,,

Find local Electronics recyclers at and


US Chamber’s 2008 Small Business of the Year Award: for info or to apply, go to

ASAE’s 2008 Associations Advance America Awards: apply at

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* Get answers to your employee recruiting, inspiring, retaining, & training questions from our experts!


Copyright 2008 TRAINING SYSTEMS, INC. All rights reserved.


Remember, you can get issues you missed at our Website For older (pre-1997) issues, call 800-469-3560 or send an Email.

An ideal way to introduce new ideas or stimulate learning with the employees in your organization.
Article reprints can also serve as a powerful promotional or sales tool - include them with your
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