RECRUIT, INSPIRE & RETAIN
Spring 1999

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RANDOM THOUGHTS ON TRAINING

Training is an appropriate response if:

there’s a gap between desired and current performance

a new process or system is introduced to staff or customers

it’s required by law (Rossett)

80% of performance gaps have to do with:

*inadequate information (e.g., lack of clear expectations, insufficient and/or untimely feedback, incomplete documentation)

*insufficient tools and resources (e.g., procedures, equipment, personnel)

*inappropriate, inadequate, and even counterproductive incentives (e.g., lack of appropriate rewards for desired performance, punishments for doing the right thing, rewards for non-accomplishments)

*task interference that places obstacles in the path of achieving desired ends (Stolovitch and Keeps)

Billions are wasted on job skills training if:

employees aren’t invested in learning or the training is poorly designed or the trainers lack expertise (USA Today article 10/98)

Barriers to determining training return on investment:

*senior management don’t ask for it

*staff don’t know what to measure and evaluate (Grove and Ostroff)

Less than 20% of training transfers to the job (Ford & Weissbein)

Causes of wasted training dollars:

*poor selection of persons to participate in training

*persons participating in training without clear expectations from supervisors

*lack of incentives to apply new skills and knowledge

Unless true performance obstacles are addressed, performance change is unlikely to occur.

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WHO’S WEARING FUN METERS?

Chicago’s Finest - in Midway airport, a Chicago Police officer asked me where he could get one and I happily gave him mine. Within 1 minute, 2 other officers came up to me and asked, "Are you the lady with the Fun Meters?" — they’re all wearing them on their ties!

Southwest Airlines Flight Crew - I got on a flight and the Flight Attendant and Pilot were both in the door and commented on the Fun Meter. I took it off and handed it toward them and after several minutes of arguing (teasing) about who would get it, I luckily came up with another.

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HOW TRAINING SYSTEMS, INC. SELLS CUSTOMIZED TRAINING

PR — we put out several press releases each month to various lists of publications that our target clients read.

Trade, Professional Association & Business Organization Conferences from keynotes, to concurrent sessions, having our books in the bookstore and attending the conferences/meetings. This is the best way for potential clients to see our facilitators in action.

Articles and Interviews we submit articles written by Training Systems to publications our target clients read, and TV, radio, magazines & newspapers call us for interviews about our services and for specific topic information to help out with their stories re: employee recruitment, inspiration and retention.

Brochures our newest brochure looks like a fun puzzle. Call Training Systems at 800-469-3560 to get yours and learn more about how our services can help you recruit, inspire & retain great employees.

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SPOTLIGHT ON TRAINING SYSTEMS, INC. ASSOCIATES

Catherine Fyock is an experienced HR consultant and facilitator. Cathy helps organizations adopt new strategies for recruiting and retaining employees, and is a leading expert in providing insights and solutions for an aging and changing work force. Certified as a SPHR, Cathy has facilitated over 50 national seminars for SHRM, and has been a keynote speaker at each of their past eleven annual conferences. Her new book, Get the Best: How to Recruit the People You Want, contains 99 "Idea Chapters" filled with innovative recruiting alternatives, and is available by calling Training Systems at 800-469-3560.

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TOOL BOX: RESOURCES TO HELP YOU RECRUIT, INSPIRE & RETAIN EMPLOYEES

SPECIAL ISSUE: TRAINING SYSTEMS, INC. WEBSITE! http://www.trainingsys.com

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ANSWER FROM LAST ISSUE

Question: What steps do you take to ensure the security of your company information?

Answer: Employee personnel files in our finance/accounting department are in locked cabinets. Facility managers also maintain employee files in their respective offices (in locked drawers). Electronic payroll/HR system: only 2 payroll and 2 HR personnel have access to this system via passwords. In addition, we all had to have special training in order to be able to access and use this system. Chris Hargreaves, Chicago Partners

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IDEAS TO INSPIRE

Why the sentence, "The quick brown fox jumps over the lazy dog." is used to teach typing? It uses every letter of the alphabet.

Why is there coffee flavored PEZ? For all you fans of our stress management training.

The Gettysburg Address has 272 words. A bag of Lay’s potato chips has 401 words. Another reminder that more words don’t necessarily make for better communication.

You can buy Brain Gum, which contains Ps (a phospholipid that plays a role in brain cell function). Order from 888-47BOOST.

Towers Perrin found that increasing employee retention by 2% increased business by 6%.

100 people choke to death on ballpoint pens every year. A safety training need.

The Shell Poll found that "willingness to work hard" beat out "having computer skills" and "a college degree" as qualities for job success.

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POP QUIZ

Question: Where does the furthest Recruit, Inspire & Retain reader live and work?

Answer: South Yarra, Victoria, Australia