Training Systems' Designers, Facilitators and Consultants

Andy Kaufman

Andy Kaufman is an experienced facilitator and consultant with over 20 years of experience in Information Technology executive management, team leadership, project management, and risk management. Since 1994, Andy has been a regular facilitator at conferences such as COMDEX, Microsoft TECH*ED, Software Development Conference, Software Management Conference, ProjectWorld, Gospelcom, Microsoft Developer Days, and the Data Warehouse Institute. In addition to I.T. organizations, his experience includes work with executive senior Management, sales, customer service, and non-profit organizations such as churches and para-church ministries.

Rita Rizzo is an experienced management consultant, performance facilitator, training designer, and learning facilitator. Known for her wit, warmth, and wisdom, Rita’s common sense approaches assure that people benefit from her interventions in practical, immediate, and applicable ways. Rita is a Certified Management Consultant (CMC), a Certified Conflict Mediator, and a certificated retention specialist whose expertise lies in the areas of performance management, diversity and inclusion, human talent development, and customer-driven culture. Rita believes that people learn best when they are laughing - said one learner “I will attend all future sessions that Ms. Rizzo presents, even if she is facilitating a session on underwater basket weaving!”

Carol Delisi has helped hundreds of participants learn diverse topics such as customer service, needs-based selling, internal consulting, facilitation, adult learning, problem resolution, and a variety of software applications. Carol designs, develops and delivers training programs for a variety of organizations, working closely with clients to understand their needs. Her recent projects include design and delivery of a program to build customer service skills in new hires throughout their technical training and design of a self-study and reference guide for brokers to learn to sell a new product. Carol is also certified in Myers-Briggs interpretation. Carol's emphasis in both design and facilitation of training programs is on an interactive approach drawing from learners' experience.

David Kazel is an experienced productivity improvement specialist. He has an innate ability to analyze organizations and improve flow, throughput and productivity thru redesign of processes and elimination of non-value added activity that increases profitability. Whether training with a group, coaching individuals for a specific project or helping people in group or self study develop specific job expertise, he has a unique blend of detailed knowledge, super organizational skills that beat deadlines and a casual manner that makes him enjoyable to work with! David specializes in Lean, supply chain, sales, procurement, logistics, and project management.

Catherine Fyock is an experienced performance improvement consultant, designer, and facilitator who helps learners adopt new strategies for recruiting and retaining employees, and is a leading expert in providing insights and solutions for an aging and changing work force. Certified as a Senior Professional in Human Resources (SPHR), Cathy has facilitated over 50 national seminars for the Society for Human Resource Management, and has been a keynote speaker at each of their past eleven annual conferences. She is also a Certified Speaking Professional (CSP).

Kevin Hudson - if there's photography or video in your training, you're likely to meet Kevin. His ability to capture just the right angle on a work process or any type of photo makes it easy for people to learn - cliche but "a picture is worth a thousands words"!. He has over 10 years experience as a training photographer and video producer for large and small companies alike in a wide variety of industries. Kevin's photography supports printed training manuals or electronic media applications and his video script writing, editing and other work supports both stand-alone video web based/DVD based training.

Lynn Hauser is an experienced training designer and facilitator, and has over 10 years experience in curriculum design and development. Lynn is noted for her dynamic and energetic style of training design and facilitation. Her training is designed so that learners leave not just with new knowledge, but with a plan of action to help incorporate that knowledge into their daily lives. Lynn's passion is helping managers become more effective leaders. From the soft skills of assertive communication and delegation to the hard skills of writing employee evaluations and managing supplies and equipment, her training design and facilitation has assisted over a thousand managers get the most from themselves and their staff.

Deb Ford is an experienced HR & Training Consultant specializing in assessing organizational design, structure, and employee needs. Whether helping recruit, designing training, or assessing an organization's capabilities, she provides strategic organization development and thinking to meet organization objectives. Building on over 25 years of management and executive experience in healthcare, financial services, social services and electronics/electrical equipment, Deb understands the diverse needs of profit-oriented and not-for-profit organizations. She is described as a delight to work with while getting right to the point!

Debbie Daw is an experienced designer and facilitator who also operates a software services company that provides training and support, training development services to other designers, and website hosting. Debbie is the most creative designer of self paced manuals and group training on both technical and soft skills topics we’ve ever seen. Her learning activities, page layouts, and graphics/font choices make working alone and in groups very easy and fun! Debbie has the ability to help others grasp concepts and develop needed skills. She is adept in soft skills as well as major business software such as Microsoft Word and Corel WordPerfect.

Stephen L. Ingram is an experienced board development and planning facilitator and an association executive with Sightline Solutions, an association management company. He has over 20 years of experience in team building, personal productivity, association and project management, counseling, strategic planning and marketing development. An outstanding writer, his articles are often published in Association Management Magazine.

Mary Boyer runs conference bookstores for all TRAINING SYSTEMS clients. She is also a "think on your feet" training facilitator, technical designer and writer, exceptional researcher and a detailed and tireless project manager. With 25 plus years experience in environmental and other compliance training you might think "dead, dry boring" but Mary has turned compliance training into the highly interactive learning needed to create retention in learners for such crucial topics.

Jackie Martin

Jackie Martin is an experienced facilitator with specialty areas including coaching, change, team work, interviewing, training and communicating effectively. Jackie’s enthusiastic facilitation style, as well as her use of learner participation make any learning fun! She believes that technical training is all about translating the complex into simple, straightforward methods that anyone can understand. Jackie’s corporate, communications and media backgrounds offer a wide range of skills and experience.

Jerry LoJacono

Jerry LoJacono is an experienced facilitator using a wide variety of learning methods including experiential and simulation based learning. He brings passion and credibility to his training and his facilitation style creates an engaging, fun and challenging work environment. He has a passion for working with people who want to take their game to the next level and has inspired many to take action on improving their performance. Jerry's knowledge in leadership, sales and customer service are highly requested.

Robin Pelfrey's background in professional acting and owning the largest professional acting school in Chicago has caused her to be Training Systems' specialist in working with individuals to improve their facilitation skills through TRAINING SYSTEMS' High Voltage Presentations training program. Whether coaching individuals for a specific presentation, interview, or media appearance or helping managers inspire their own staff to excellence, Robin brings her unique blend of acting performance techniques and business savvy.

Amy Riley is a highly energetic trainer who helps clients meet specific performance goals. She has worked with a variety of organizational types including retail, manufacturing, software, technical services, non-for-profit, and sales. Amy’s successful because she is pragmatic, action-oriented, and listens intently to provide customized learning methods that fit the people and the situation, and are therefore, extremely effective. Her training and development experience is broad and includes developing competencies for supervisors, identifying technical skills required for application end-users, designing learning events needed to successfully launch new processes, and mapping out individual development plans.

Gary Shoup is a designer and facilitator whose training career of more than 15 years has been driven by four tenets: make it clear, make it applicable, make it fun, make it profitable. Gary specializes in increasing efficiency and effectiveness through job-skills and management training. Noted for his engaging style and highly interactive training, Gary has brought his expertise to a wide variety of industries including sales, hospitality, healthcare, finance, and energy as well as non-profit organizations such as churches and para-church ministries.

Susan Schnorr is known for her unique insights and for encouraging clients to think 'out of the box' in order to get results on the job. She's worked at all levels in an organization and with learning as diverse as sales management and environmental safety and health to unique value propositions and product training Susan has a 'can-do' and team player attitude allowing her to exceed clients' expectations time and again.

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Steven R. Sligar, Ph.D., is an experienced trainer with over 20 years of experience in management, vocational assessment, and job readiness training and placement. Steve's experience as a front-line service provider and manager gives him a special insight into the day-to-day challenges employees face in the provision of excellent services to their customers.

Betsy Sobiech is an experienced training designer, facilitator, and organization development consultant. She is an exceptional strategic planning facilitator, process analyst, and process designer who loves to make organization changes running smoothly. No matter the topic, from computer software training to association board planning, her participative approach creates achievement of goals, strengthened relationships throughout the organization and increased energy, productivity, and fun.

Roz Trieber

Roz Trieber, an experienced facilitator, is our specialist in humor and stress management whose training and keynotes create an experience that entertains, as well as builds and encourages sustainable growth for survival in the future. Her enthusiastic and hysterical stories grab people's attention, making it easy for them to assess their needs, learn skills and plan to make changes. Roz has over 20 years' experience helping organizations and individuals realize the great benefits of humor associated with improved health, healing, and increased learning, productivity and profits. She works with all types of businesses, health care, educational organizations, and civic groups.

Carolyn B. Thompson is an experienced facilitator, designer and Human Resources consultant who is known throughout the country for her high energy and enthusiasm, facilitating refreshing and dynamic training. As a consultant, Carolyn helps organizations improve their ability to recruit, inspire and retain quality employees through recruitment planning, helping companies develop their Human Resource functions, designing performance appraisal systems, and evaluating and developing an organization's entire training process.

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Some examples of our experience: